Technical Support Specialist

hace 5 horas


San Francisco, Heredia, Costa Rica Ibm A tiempo completo

About Us

At IBM, we're more than just a company – we're a community of innovators who are shaping the future. Our mission is to build, design, code, consult, think, and make markets. We're not just trying to do things better; we're attempting to achieve what's never been thought possible.

We're seeking an experienced Technical Support Specialist to join our team. In this role, you will work closely with clients to resolve technical issues and provide expert guidance on data and AI-related matters.

Key Responsibilities

  • Provide exceptional customer service and support to ensure timely resolution of technical issues
  • Develop and maintain in-depth knowledge of data and AI technologies, including C/C++ programming, operating system concepts, data structures, and scripting languages (Perl and Python)
  • Collaborate with cross-functional teams to identify and implement process improvements
  • Stay up-to-date with industry trends and developments, and apply this knowledge to drive business growth

Requirements

  • 2+ years of experience in C/C++ programming
  • Strong understanding of operating system concepts, data structures, and scripting languages
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities

Preferred Qualifications

  • 1-3 years of experience in software development
  • Strong development experience in a DB2 environment
  • Knowledge of GitHub and SQL databases (DB2, Oracle, SQL Server, etc.)
  • Basic Windows OS knowledge

About Business Unit

We're a global organization that's committed to innovation and excellence. Our team is passionate about using technology to drive business growth and improve lives. If you're looking for a challenging and rewarding career opportunity, we encourage you to apply.

About IBM

IBM is a leading technology and consulting employer with a rich history dating back to 1911. We're proud to be at the forefront of artificial intelligence, quantum computing, and blockchain innovation. Join us on our journey to being a responsible technology innovator and a force for good in the world.



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