Dining Service Operations Manager

hace 3 días


San José, San José, Costa Rica Marriott Worldwide A tiempo completo

**Job Overview**

The Dining Service Operations Manager plays a pivotal role in ensuring the seamless execution of dining services at Zadun, a Ritz-Carlton Reserve.

**Key Responsibilities:**

  • Lead by example and foster a culture of teamwork among staff to deliver exceptional guest experiences.
  • Maintain high standards of grooming and attire for staff members, addressing any deficiencies promptly.
  • Complete opening and closing duties, including setting up supplies and tools, cleaning equipment, and securing areas as needed.
  • Conduct regular inspections of storage areas to ensure organization, proper use of First-In-First-Out inventory management, and cleanliness.
  • Carry out scheduled inventories and requisition necessary supplies to maintain optimal stock levels.
  • Monitor dining rooms for seating availability, service quality, safety, and overall guest well-being.
  • Process work orders for maintenance repairs in a timely manner.
  • Collaborate with management to develop and implement effective training programs, schedules, evaluations, counseling, discipline, motivation, and coaching strategies for employees.
  • Serve as a model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
  • Fully comply with company and safety policies, reporting accidents, injuries, or unsafe conditions to management, and complete required safety training and certifications.
  • Ensure uniform and personal appearance are clean and professional, maintaining confidentiality of proprietary information and protecting company assets.

**Quality Expectations:**

  • Welcome and acknowledge all guests according to Marriott International's standards, anticipating and addressing their service needs, assisting individuals with disabilities, and expressing genuine appreciation.
  • Communicate clearly and professionally with others.
  • Develop and maintain positive working relationships with colleagues, supporting the team to achieve common goals and responding thoughtfully to concerns from other employees.
  • Ensure adherence to quality expectations and standards, identifying, recommending, developing, and implementing new ways to enhance organizational efficiency, productivity, quality, safety, and cost savings.

**Physical Requirements:**

  • Stand, sit, or walk for extended periods or throughout an entire work shift.
  • Move objects weighing less than or equal to 50 pounds without assistance.
  • Grasp, turn, and manipulate objects using fine motor skills and hand-eye coordination.
  • Move through narrow spaces or elevated areas.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Perform additional job duties as reasonably requested by supervisors.

At Marriott International, we strive to create inclusive workplaces where everyone feels valued, respected, and empowered to contribute. We believe in hiring a diverse workforce and fostering an environment that celebrates individuality and promotes growth opportunities for all employees. As an equal opportunity employer, we adhere to non-discrimination practices on any protected basis covered under applicable law.



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