Strategic Business Intelligence Operations Manager

hace 19 horas


San José, San José, Costa Rica Moody'S Investors Service A tiempo completo

At Moody's Investors Service, we empower individuals to make informed decisions and achieve a brighter financial future.

We strive to deliver exceptional data-driven financial insight, enabling timely and reliable financial reporting. Our Finance Transformation, Data and Systems team focuses on providing accessible data, technology, and analytic solutions to support superior operating and strategic decisions.

The Senior Manager - BI&A Operations plays a pivotal role in maintaining and operationalizing complex Business Intelligence and data solutions for business stakeholders. This position oversees junior analysts, guiding them through the best practices of operational delivery of BI and data solutions.

Key responsibilities include:

Functional Responsibilities

  • Manage processes and maintenance of solutions built by the BI&A delivery team.
  • Provide advisory/consultancy/training to team members and business stakeholders.
  • Understand requests for maintenance & enhancements in the context of BI delivery.
  • Work closely with BI&A delivery teams to ensure effective handover.
  • Able to troubleshoot and identify root causes for any defects and communicate resolution to BI&A delivery team.
  • Build and monitor operational KPIs (Scheduled refreshes, Usage stats) via admin API's.
  • Provide mentorship in BI upskilling program for the Finance organization.
  • Participate in discussions with stakeholders on large-scale projects/deployments.
  • Manage and support analysts in delivering operational excellence.
  • Support direct reports in their career development, providing training, on-the-job experience, and networking opportunities.

Scope / Supervision and Interaction

  • Makes decisions appropriate for level of responsibility, raises concerns to the appropriate level of management, and keeps management informed of activities.
  • Relies on management for key decision-making.
  • Adapts style to differing audiences and often advises others on difficult matters.
  • Manages direct resources in order to deliver on stated objectives.

Qualifications

  • 7+ years of experience in maintaining BI solutions.
  • Experience in understanding BI delivery components (ETL, Star Schemas, KPI metrics via DAX).
  • Undergraduate degree in Finance, Accounting, Statistics, Computer Science, Economics, or other quantitative/technology field.
  • Post-graduate qualification in Finance, Accounting, Statistics, Computer Science, Data Analytics, or other quantitative/technology field is a plus.

This role requires high proficiency in Power BI and its end-to-end solution, including integration with other database reporting tools, data sources, and data visualization. Additional skills such as advanced knowledge of Power Apps, Power Automate, proven experience in scripting languages (e.g., R, Python), and working with relational or multidimensional databases (e.g., SQL, Hyperion) are highly valued.

Key Competencies

  • Strong written and verbal communication skills.
  • Ability to work with large amounts of data.
  • Excellent attention to detail, able to assess other team member's deliverables.
  • Ability to summarize and communicate findings/analysis.
  • Ability to work with members of other teams across the organization and gather their requirements to meet their needs.
  • Positive attitude and ability to work as a member of a team.
  • Ability to work under pressure and meet tight deadlines.
  • Resolve and assess a wide range of issues in creative ways and suggests variations in approach.
  • Ability to drive and motivate direct resources to accomplish the established goals in the requested time frame.

Moody's Investors Service is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity, or any other characteristic protected by law.



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