Strategic Procurement Operations Manager
hace 17 horas
Job Summary
Amzn Support Srvcs Costa Rica is seeking a highly skilled Strategic Procurement Operations Manager to join our team. As a key member of our organization, you will play a critical role in developing and executing internal and external customer-facing support strategies and operational support processes.
About the Role
The ideal candidate will possess a program management background with experience executing medium-to-large programs, preferably in process improvements and transformation within the procurement space. You will have demonstrated analytical skills, including the ability to quickly synthesize, distill, and draw conclusions from large amounts of disparate data.
Duties and Responsibilities
- Leverage end user queries/tickets to identify customer experience and process improvement projects
- Undertake process transformation initiatives to empower end users by creating self-service processes
- Identify, develop, manage, and execute analyses to uncover areas of opportunity and present written business recommendations
- Analyze and solve business problems at their root
- Perform analysis on weekly and monthly spend data, process inflow, requisition, and purchase order-related queries to identify root causes and work towards reducing the defect rate
- Work with business and tech teams to meet business requirements
- Build and manage key stakeholder relationships and adapt existing data and digital solutions/technologies
- Follow established methods on projects & drive operational controls for all projects and teams
- Ensure critical metrics for the Experience Excellence Services are met
- Handle the collection of customer feedback and identify optimization areas
- Identify and handle risks in relation to Business Services underpinning business processes
- Lead initiatives to find opportunities, gather high-level requirements, perform high-level system impact analysis, and work directly with customer teams to identify and develop business cases, and acquire sponsorship
- Ensure insights from Experience Analytics is provided to relevant partners
Requirements
- Possess a program management background with demonstrated experience executing medium-to-large programs, preferably in process improvements and transformation within the procurement space
- Demonstrate highly developed analytical skills, including the ability to quickly synthesize, distill, and draw conclusions from large amounts of disparate data
- Thrive in an entrepreneurial environment and not be hindered by ambiguity or multiple competing priorities
- Display a passion for customer experience and a drive to exceed internal and external customer requirements
- Have knowledge in Six Sigma defect reduction techniques (DMAIC, Lean etc.)
- Experience in Coupa, and Oracle Financial systems
- Solid program management skills
- Experience in Coupa or other financial management/procurement software
- Experience in ticketing system
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