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Customer Service Representative
hace 2 meses
Syniverse is the world's most connected company, and we're looking for a talented Customer Service Specialist I to join our team.
Key Responsibilities
- Analyze customer issues and questions, including inoperability or inaccessibility of a system, module, or function.
- Take appropriate action to resolve the problem in a timely manner to meet or exceed customer expectations.
- Track customer reported problems following ticketing procedures.
- Effectively work with internal resources and 2nd level support groups as needed for ticket resolution.
- Ensure timely follow-up and resolution of customer requests following established severity level guidelines and expected completion dates.
- Maintain ongoing communication with internal departments (i.e. Sales, Marketing, Product Support) to ensure customer satisfaction.
- Identify and assess departmental/individual training needs and take the necessary steps to keep abreast of products and services as well as enhancements and upgrades.
- Ensure individual/departmental objectives are met.
Requirements
- High school diploma or GED, a Bachelor's degree in communication or business is preferred.
- No prior experience required.
- PC experience in a Windows operating environment with strong typing ability preferred.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) preferred.
- Customer service experience preferred.
- Bi-lingual preferred (English and Spanish, Portuguese, Mandarin, etc).
About Syniverse
Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.
