Senior Sales Operations Specialist

hace 4 días


San José, San José, Costa Rica Moody'S Investors Service A tiempo completo
Job Description

At Moody's Investors Service, we are committed to being the Agency of Choice for our customers, employees, and future employees. We value excellence and embody behavioral qualities such as Integrity, Responsiveness, Collaboration, Respect, and Passion. Our people are our core asset, and we look beyond outcomes to ensure that behaviors and interactions matter.

Key Responsibilities:
  • Work closely with internal functions to identify and resolve issues causing unbilled and aged Accounts Receivable.
  • Produce reports to improve line of sight by the Sales function to issuer-related issues.
  • Prepare presentations and participate in projects passionate about improving customer relationships, regulatory compliance, and operational improvement.
  • Provide support that improves the customer experience and ensures the Sales teams can focus on relevant customer-related activities.
  • Monitor mandates beginning at handover through to billing and provide customer support that improves the customer experience and ensures the Sales teams are able to focus on relevant customer-related activities.
Requirements:
  • Excellent attention to detail.
  • Problem-solving skills, including the ability to be presented with issues/problems and be able to resolve and suggest solutions, and to raise where appropriate.
  • Strong written and verbal communication skills.

Our Culture focuses on Excellence and embodies behavioral qualities such as Integrity, Responsiveness, Collaboration, Respect, and Passion. Our workplace culture supports our mission to be the Agency of Choice for our customers, employees, and future employees.



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