Senior Operations Coordinator
hace 18 horas
Smartsheet is seeking a highly skilled Partner Operations Specialist to support the sales teams throughout the sales cycle.
Key Responsibilities:- Support all sales teams and channel partners throughout the complete sales cycle to meet customer needs
- Review contracts and order paperwork for completeness and accuracy
- Create custom order forms and provide guidance on complex deal structures, escalating specialized issues to appropriate partners for resolution and approval
- Quickly learn and master the quoting process
- Coordinate deal reviews with sales; support training, development, and compliance with operational policies
- Manage the daily deal approval process
- Work between the Finance, Legal, Professional Services, and Sales departments to ensure sales transactions are quick and efficient
- Identify areas for improvement in the Quote to Cash Cycle to accelerate order processing for improving sales efficiency
- Assist with the reconciliation of multiple transactions and other contract-related adjustments
- Respond to partner inquiries (purchase orders, quote requests, invoices, order confirmations, status updates, pricing details)
- 2+ years of experience with Order Management, Sales Ops, or Deal Desk
- Ability to ensure order detail and documentation is updated and entered in the system
- Familiarity with financial or revenue recognition principles and contracting guidelines
- Experience in a high-volume/multi-transactional environment for EOM, EOQ, and EOY
- Ability to thrive in a fast-paced, evolving, high-growth environment; ability to execute on new processes
- Ability to problem solve and work cross-departmentally with multiple stakeholders
- Communicates clearly and effectively to various situations and audiences
- B2+ English proficiency
- Fully paid Health & Life insurance for full-time employees and family members
- Monthly stipend to support your work and productivity
- 12 days paid Vacation + Flexible Time Away Program
- 20 weeks fully paid Maternity Leave
- 12 weeks fully paid Paternity/Adoption Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to LinkedIn Learning online courses
- Company Funded Perks including a counseling membership and your own personal Smartsheet account
- Teleworking options from any registered location in Costa Rica (role-specific)
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