Senior Operations Coordinator

hace 18 horas


San José, San José, Costa Rica Smartsheet A tiempo completo
Job Overview

Smartsheet is seeking a highly skilled Partner Operations Specialist to support the sales teams throughout the sales cycle.

Key Responsibilities:
  • Support all sales teams and channel partners throughout the complete sales cycle to meet customer needs
  • Review contracts and order paperwork for completeness and accuracy
  • Create custom order forms and provide guidance on complex deal structures, escalating specialized issues to appropriate partners for resolution and approval
  • Quickly learn and master the quoting process
  • Coordinate deal reviews with sales; support training, development, and compliance with operational policies
  • Manage the daily deal approval process
  • Work between the Finance, Legal, Professional Services, and Sales departments to ensure sales transactions are quick and efficient
  • Identify areas for improvement in the Quote to Cash Cycle to accelerate order processing for improving sales efficiency
  • Assist with the reconciliation of multiple transactions and other contract-related adjustments
  • Respond to partner inquiries (purchase orders, quote requests, invoices, order confirmations, status updates, pricing details)
Requirements:
  • 2+ years of experience with Order Management, Sales Ops, or Deal Desk
  • Ability to ensure order detail and documentation is updated and entered in the system
  • Familiarity with financial or revenue recognition principles and contracting guidelines
  • Experience in a high-volume/multi-transactional environment for EOM, EOQ, and EOY
  • Ability to thrive in a fast-paced, evolving, high-growth environment; ability to execute on new processes
  • Ability to problem solve and work cross-departmentally with multiple stakeholders
  • Communicates clearly and effectively to various situations and audiences
  • B2+ English proficiency
Perks & Benefits:
  • Fully paid Health & Life insurance for full-time employees and family members
  • Monthly stipend to support your work and productivity
  • 12 days paid Vacation + Flexible Time Away Program
  • 20 weeks fully paid Maternity Leave
  • 12 weeks fully paid Paternity/Adoption Leave
  • Personal paid Volunteer Day to support our community
  • Opportunities for professional growth and development including access to LinkedIn Learning online courses
  • Company Funded Perks including a counseling membership and your own personal Smartsheet account
  • Teleworking options from any registered location in Costa Rica (role-specific)


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