Senior Commercial Operations Specialist

hace 16 horas


San José, San José, Costa Rica Moody'S Corporation A tiempo completo

**About Moody's Corporation**

Moody's is a leading provider of credit ratings, research, and analysis that contribute to transparent and integrated financial markets. The company supports independent thought and promotes a work environment that values and maximizes the contributions of all employees.

Moody's offers its employees:

  • Commuter Benefit Plan
  • Discounted Employee Stock Purchase Plan
  • Educational Assistance
  • Financial Planning
  • Flexible Work Arrangements
  • Parental Leave

**Job Summary**

This role provides revenue, regulatory, and project support to the Sales function, improving processes and ensuring high levels of service quality to internal and external clients.

The Senior Commercial Operations Specialist will oversee activities after handover to the Ratings Team for new and existing business in assigned countries, assigning work to and managing the performance of Sales Operations associates.

The individual will work on transactions from initial agreement to signed mandates, absorbing activities so that Sales can increase time spent interfacing with customers.

**Key Responsibilities**

  1. Deliver on the Sales Operations mandate by absorbing activities, allowing Sales to focus on customer-related activities
  2. Manage assigned region and associates, monitoring mandates from handover through to billing
  3. Provide customer support that improves the customer experience and ensures Sales teams can focus on relevant activities
  4. Develop KPIs for assigned regions and manage team performance through coaching, training, and other support
  5. Contribute to the development of Moody's Commercial processes and the customer experience
  6. Supplement Sales teams when deal volumes spike, performing direct customer-facing BDO-related work

**Requirements**

  • Minimum of Undergraduate / First Level degree preferably in finance, accounting, business, or economics
  • 5+ years' experience in the financial services industry with increased scope and responsibility
  • Experience in employee performance management
  • Fluency in spoken and written English is essential, and fluency in an additional language is preferred

**Company Culture**

Moody's is an equal opportunity employer, committed to creating a workplace culture that supports our mission to be the Agency of Choice for our customers, employees, and future employees.



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