Live Operation Resolution Professional
hace 2 días
**Job Description**
The VOD Support Expert is responsible for providing support and resolution for cases/tickets concerning VOD assets on customer platforms. This includes investigating and resolving issues, offering solutions and fixes, and communicating with customers and internal teams.
**Responsibilities**
- Investigate and resolve issues related to VOD assets on customer platforms
- Offer solutions and fixes for issues within the scope of the VOD Service Desk Team
- Communicate and handle escalated issues with customers, internal teams, and vendors/providers
**Requirements**
- High school diploma or equivalent
- 1 year of professional experience in a live operations environment
- Ability to type 25+ WPM with high accuracy
**Salary Range**
- ¢600,000.00 - ¢700,000.00 per month
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