Digital Rights Management Analyst
hace 3 días
**Job Summary**
In this role as a Customer Experience Specialist, you will be part of a dynamic team at Teleperformance Costa Rica, working on delivering exceptional customer experiences through high-quality live broadcasts.
**Key Responsibilities**
- Deliver outstanding customer experiences through effective communication and problem-solving.
- Collaborate with internal teams and external vendors/providers to resolve technical issues related to network/audio/video streaming.
- Monitor live and non-live events using in-house tools to identify potential issues.
- Evaluate and enforce digital rights management policies across all live broadcasts.
- Escalate and communicate issues in a timely manner to internal departments or Production for resolution.
**Requirements**
- A high school diploma or equivalent (minimum).
- An English level of B2 minimum.
- At least 1 year of professional experience.
- Prior experience in a live operations/time-sensitive environment is highly desirable.
**Required Skills**
- The ability to type 25+ WPM with a high rate of accuracy.
- Willingness to work in weekends and late evening shifts.
- Good oral and written communication skills.
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