Digital Rights Management Analyst

hace 3 días


San José, San José, Costa Rica Teleperformance Costa Rica A tiempo completo

**Job Summary**

In this role as a Customer Experience Specialist, you will be part of a dynamic team at Teleperformance Costa Rica, working on delivering exceptional customer experiences through high-quality live broadcasts.

**Key Responsibilities**

  • Deliver outstanding customer experiences through effective communication and problem-solving.
  • Collaborate with internal teams and external vendors/providers to resolve technical issues related to network/audio/video streaming.
  • Monitor live and non-live events using in-house tools to identify potential issues.
  • Evaluate and enforce digital rights management policies across all live broadcasts.
  • Escalate and communicate issues in a timely manner to internal departments or Production for resolution.

**Requirements**

  • A high school diploma or equivalent (minimum).
  • An English level of B2 minimum.
  • At least 1 year of professional experience.
  • Prior experience in a live operations/time-sensitive environment is highly desirable.

**Required Skills**

  • The ability to type 25+ WPM with a high rate of accuracy.
  • Willingness to work in weekends and late evening shifts.
  • Good oral and written communication skills.


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