Technical Support Professional
hace 1 día
We are a global team of over 4,000 employees dedicated to empowering consumers to begin their path towards financial recovery and build a better life for themselves and their families.
We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.
Job Description:The Technical Support Professional ensures accurate computer operation so that end users can accomplish business tasks.
This includes receiving, prioritizing, detailing, and actively resolving end-user help requests and raising incidents when considered appropriate and necessary to maintain SLA expectations.
Problem resolution may involve the use of diagnostic and help request tracking tools, as well as requiring that the individual give in-person, hands-on help at the desktop level.
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