Technical Issue Resolution Professional
hace 3 días
We are looking for a highly motivated Technical Issue Resolution Professional to join our support engineering team. As a key member of our team, you will provide technical support to customers and internal stakeholders, resolving complex issues efficiently and effectively.
Main Responsibilities:
- Provide technical support to customers and internal stakeholders, leveraging strong knowledge of our products and services.
- Collaborate with cross-functional teams to resolve complex customer issues efficiently and effectively.
- Develop and implement end-to-end readiness programs to enhance the skills of support engineers and improve support delivery.
- Contribute to product and process improvement by providing feedback on product functionality and suggesting enhancements.
Essential Qualifications:
- 5+ years of technical support or consulting experience, or equivalent degree and experience.
- Strong understanding of database management systems, including SQL Server Data Warehouse/Azure Synapse.
- Experience with ETL tools and cloud-based databases.
- Excellent communication and problem-solving skills.
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