Sales Operation Analyst

**Red Nucleus is hiring a Sales Operation Analyst to join our global team
This role is based out of our San Jose, Costa Rica office.
**

Our purpose is advancing knowledge to improve lives.
We succeed by being the premier provider of strategic learning and development, scientific advisory services, and medical communications solutions for the life sciences industry.
Our global team is composed of nearly 700 full-time employees whose commitment to creativity, quality, and on-time delivery is unrivaled in our space.
At Red Nucleus, we believe in providing a rich working environment that pushes us to innovate in ways that engages our employees to be their best selves.
Our culture is about meaningful work, a true sense of community and fun.
We love to celebrate our people and we are proud to have been Internationally recognized as a "Great Place to Work".
**How You Will Contribute**

The **Sales Operations Analyst** works collaboratively with our cross-functional stakeholders to help drive the adoption of sales and marketing tools like Salesforce and Pardot as well as manage the Client Satisfaction survey process and other key reporting functions.
You will support the sales team and owners of these initiatives to keep them up to date and ensure the tools have maximum impact for all stakeholders.
**Your Responsibilities**

The Sales Operations Support Associate will have many responsibilities including:

- Support the Sales Operations Manager on execution of strategy and on-going management of RN sales demo, RN demo apps, and other sales support tools/resources
- Create and maintain various sales support documentation and resources for L&D, SS&A, Med Comms, MACS & Products
- Support the Sales Operations Manager in the management of company CRM system
- Support Marketing Coordinator to maintain and regularly update company contact database of clients for marketing outreach, etc.
- Support the Sales Operations Manager on execution of strategy and on-going management of the client satisfaction survey process
- Support the Sales Operations Manager in the management of monthly and quarterly sales reporting

**Requirements**:

- Bachelor's degree (BA/BS)
- At least 2-3 years prior experience supporting a Salesforce CRM system
- Exceptional teamwork, interpersonal, communication, and organizational skills
- The ability to independently, proactively, and effectively prioritize and manage multiple tasks
- A high level of motivation, adaptability, curiosity, and the capability to deal with pressure positively
- The ability to consistently project a friendly, upbeat, professional attitude and image
- Proficiency in Microsoft Office products such as Word, Excel, and PowerPoint with specific expertise with Excel reporting, pivot tables, etc.
- Willingness and ability to occasionally travel to client meetings/events
- Experience with/exposure to Sales Operations in a B2B environment (preferred)
- Verbal and Written fluency in English is required

**What You Will Enjoy at Red Nucleus**
- Competitive pay, incentives, retirement, and income security programs
- Comprehensive benefits and wellness programs focused on healthy lifestyles
- Generous paid time off, employee assistance programs and flexible work arrangements
- Performance driven environment including professional development and transfer opportunities
- People first culture fostering self-expression, diversity, and a growth mindset
- Celebrations
We love to celebrate service anniversaries, holidays, diversity and inclusion events, project milestones and anything else that is meaningful to our employees
- Support of the community organizations you are passionate about
- Ongoing programs and events designed to bring our global team together
- Diversity, equity, and inclusion are valued at Red Nucleus, and we believe we have a shared responsibility to provide equal opportunity and foster an inclusive spirit.
We do not discriminate on the basis of race, color, national origin, religion, caste, sexual orientation, gender, age, marital status, veteran status, or disability status._

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