VOD Support Expert

hace 3 días


San José, San José, Costa Rica Teleperformance Costa Rica A tiempo completo

**Job Overview**

As a Live Operation Resolution Professional, you will play a critical role in ensuring the smooth operation of our VOD services. You will be responsible for investigating and resolving issues related to VOD assets on customer platforms.

**Key Responsibilities**

  • Provide timely resolution for cases/tickets concerning VOD assets on customer platforms
  • Work closely with customers, internal teams, and vendors/providers to resolve issues
  • Escalate and communicate issues as necessary

**Requirements**

  • High school diploma or equivalent
  • 1 year of professional experience in a live operations environment
  • Ability to type 25+ WPM with high accuracy

**Benefits**

  • Opportunity to work in a dynamic and fast-paced environment
  • Competitive salary range: ¢600,000.00 - ¢700,000.00 per month


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