Operations Support Specialist
hace 13 horas
**About Equifax**
We empower individuals to take control of their financial futures. Our team is passionate about delivering innovative solutions that help people achieve their goals.
**What We're Looking For**
We're seeking a highly motivated Operations Support Specialist to join our team. As a key member of our OTC (Order to Cash) BAU team, you will be responsible for providing exceptional support to internal customers and stakeholders.
**Key Responsibilities**
- Serve as the primary point of contact for internal customers, Billing Ops, and internal departments at a Tier 1 level.
- Utilize problem-solving skills to identify problems experienced by users.
- Resolve issues or engage other technical resources (Tier 2) in order to resolve, track progress through resolution, and effectively communicate the resolution to the requestor.
- Work closely with the OTC BAU team on cross-functional issues.
- Identify opportunities to provide "refresher" training and/or updates to current documentation.
- Create Release Notes for BAU fixes moving to Production.
**Requirements**
- Bachelor's degree in a business or related field, or more than 1 year of equivalent work experience.
- 1+ years of experience in sales support, contract management, or other related fields.
- 1+ years of experience in analytical and problem resolution.
- Excellent verbal and written English communication skills (B2+ minimum).
- 1+ years of experience with Google Suite.
**Nice to Have**
- ServiceNow experience.
- Ability to work in a fast-paced, multi-task environment.
- A positive and proactive approach to changing and developing the environment.
- Strong organizational skills and the ability to understand new technologies quickly.
- Process improvement, and process documentation.
- Be a self-starter, able to take high-level direction and manage activities without constant oversight.
**What We Offer**
We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.
**Equifax is an Equal Opportunity Employer**
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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