Luxury Hotel Operations Manager
hace 1 mes
We are seeking a highly skilled and experienced Luxury Hotel Operations Manager to join our team at Marriott International, Inc.
Job Description:
The successful candidate will be responsible for overseeing all property operations during the overnight shift, ensuring the highest levels of hospitality and service are provided. This includes representing property management in resolving any guest or property-related situation, personally assisting in resolving issues and completing tasks.
Candidate Profile:
We are looking for candidates with a minimum of 4 years of experience in guest services, front desk, housekeeping, or a related professional area. Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, along with 2 years of experience in the same fields, is also acceptable.
Key Responsibilities:
- Monitoring Property Operations: Ensure compliance with all Guidelines to Operations, maintain employee uniforms and grooming standards, ensure a safe work environment, and manage period-end inventories.
- Supporting Profitability and Revenue Goals: Review financial statements, sales, and activity reports to measure productivity and goal achievement, assist in responding to and resolving guest issues, and monitor cash handling procedures.
- Supporting Human Resources Activities: Promote participation in property safety-related programs, monitor employee attendance, promote teamwork and employee morale, and ensure employees have complete knowledge of emergency procedures.
About Us:
At Marriott International, Inc., we pride ourselves on delivering excellence in the care and comfort of our guests. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo, and Service Values. We offer a competitive salary, estimated at $60,000 - $80,000 per year, depending on location and experience.
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