Luxury Guest Experience Director
hace 1 semana
We are seeking a highly skilled and experienced Luxury Guest Experience Director to join our team at Marriott International, Inc. in Costa Rica.
The estimated annual salary for this position is between $60,000 - $80,000 depending on experience and qualifications.
This is a full-time role with opportunities for career advancement within the company.
Job Summary:Serves as the property manager on duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest-related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
Responsibilities:- Leads Guest Services Teams by utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Additional responsibilities include developing specific goals and plans to prioritize, organize, and accomplish work; handling complaints, settling disputes, and resolving grievances and conflicts; and maintaining a strong working relationship with all departments to support property operations and goals.
To be successful in this role, you will need excellent leadership and communication skills, with the ability to motivate and inspire a team to deliver exceptional customer service.
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