Guest Experience Director
hace 2 meses
Job Summary:
Serves as the property Manager on Duty and oversees all property operations, ensuring the highest levels of hospitality and service are provided.
Represents property management in resolving any guest related situation.
Manages the flow of questions and directs guests within the lobby.
Serves as Guest Relations Manager and handles the tracking of service issues.
Key Responsibilities:
- Leads Guest Services Teams by utilizing interpersonal and communication skills to motivate and encourage others.
- Manages all day-to-day operations, supervises and directs employees, and ensures employees do the same within the team.
- Maintains a strong working relationship with all departments to support property operations and goals.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations.
Requirements:
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
- OR - 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
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