Cybersecurity Technical Specialist

hace 1 día


San José, San José, Costa Rica Palo Alto Networks A tiempo completo

Company Overview

Palo Alto Networks is a cybersecurity leader that protects the digital world. Our mission is to be the partner of choice for our customers, providing innovative solutions to secure their digital environments.

We're a company that challenges the status quo and disrupts traditional approaches to cybersecurity. We're looking for talented individuals who share our vision and are passionate about shaping the future of cybersecurity.

Job Description

You will work closely with our valued customers to address their complex post-sales concerns. This involves analyzing situations or data, evaluating multiple factors, and providing in-depth support to resolve technical issues.

Your responsibilities will include:

  • Handling support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
  • Using fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
  • Working to reproduce customer issues and qualify critical issues
  • Publishing Technical Support Bulletins and other user documentation in the Knowledge Base
  • Building a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing
  • Reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc.
  • Providing on-call support 24x7 on an as needed basis
  • Traveling may be required to customer sites in the event of a critical situation to expedite resolution

Required Skills and Qualifications

To succeed in this role, you'll need:

  • Experience with TCP/IP
  • Ability to independently debug broad, complex, and unparalleled networks with mixed media and protocols
  • In-depth experience in routing and switching (OSPF, BGP, VLAN, STP)
  • Experience with security (IPSEC, SSL-VPN, NAT, GRE)
  • Prior experience in similar vendor Technical Support Centers
  • Experience with Authentication Protocols a plus (Radius / TACACS)
  • Excellent written and verbal communication skills
  • Experience with Cisco, Checkpoint, Juniper (NetScreen), Fortinet products a plus

Benefits

We offer a range of benefits to support your career growth and well-being, including:

  • A competitive salary and bonus structure
  • Ongoing training and development opportunities
  • A dynamic and collaborative work environment
  • The chance to work on cutting-edge cybersecurity projects
  • Opportunities for professional growth and advancement

Others

We're a fast-growing organization that's committed to innovation and excellence. If you're passionate about cybersecurity and want to join a team that's making a real difference, we'd love to hear from you.



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