Technical Escalation Specialist
hace 1 día
Role Overview:
We are seeking a highly skilled Technical Escalation Specialist to join our team at Microsoft. As a key member of our support organization, you will be responsible for providing technical support to customers, partners, and internal stakeholders.
Responsibilities:
- Provides technical support to customers and partners via phone, email, and chat.
- Escalates complex issues to senior engineers and works with cross-functional teams to resolve customer complaints.
- Develops and maintains in-depth knowledge of Microsoft products and services.
- Mentors junior engineers and provides guidance on technical best practices.
- Identifies and reports product defects and suggests improvements to enhance customer experience.
- Collaborates with the product group to provide feedback on product functionality and usability.
Requirements:
- Bachelor's degree in Computer Science or related field.
- 3+ years of experience in a technical support role, preferably in a cloud computing environment.
- Strong understanding of container technology, Linux operating system, and shell environments (BASH, sh, tcsh, ksh, etc.).
- Experience with Linux script-based development environments and tools (PERL, Python, Ruby, PHP, Jenkins, etc.).
- Excellent problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
- Fluent English language skills, with excellent written and verbal communication skills.
Preferred Qualifications:
- Kubernetes Administration Certification.
- Master's degree in Computer Science or related field.
- Additional certifications in cloud computing, cybersecurity, or data analytics.
What We Offer:
- A competitive salary and benefits package.
- Ongoing training and professional development opportunities.
- A dynamic and collaborative work environment.
- The opportunity to work on cutting-edge technologies and projects.
How to Apply:
Please submit your resume and cover letter to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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