Technical Escalation Specialist

hace 1 día


San José, San José, Costa Rica Microsoft A tiempo completo
Job Description

Role Overview:

We are seeking a highly skilled Technical Escalation Specialist to join our team at Microsoft. As a key member of our support organization, you will be responsible for providing technical support to customers, partners, and internal stakeholders.

Responsibilities:

  • Provides technical support to customers and partners via phone, email, and chat.
  • Escalates complex issues to senior engineers and works with cross-functional teams to resolve customer complaints.
  • Develops and maintains in-depth knowledge of Microsoft products and services.
  • Mentors junior engineers and provides guidance on technical best practices.
  • Identifies and reports product defects and suggests improvements to enhance customer experience.
  • Collaborates with the product group to provide feedback on product functionality and usability.

Requirements:

  • Bachelor's degree in Computer Science or related field.
  • 3+ years of experience in a technical support role, preferably in a cloud computing environment.
  • Strong understanding of container technology, Linux operating system, and shell environments (BASH, sh, tcsh, ksh, etc.).
  • Experience with Linux script-based development environments and tools (PERL, Python, Ruby, PHP, Jenkins, etc.).
  • Excellent problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Fluent English language skills, with excellent written and verbal communication skills.

Preferred Qualifications:

  • Kubernetes Administration Certification.
  • Master's degree in Computer Science or related field.
  • Additional certifications in cloud computing, cybersecurity, or data analytics.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and professional development opportunities.
  • A dynamic and collaborative work environment.
  • The opportunity to work on cutting-edge technologies and projects.

How to Apply:

Please submit your resume and cover letter to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.



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