Dcx Technical Support Specialist
hace 2 meses
**About the Role**
We are seeking a highly skilled Technical Support Specialist to join our team at Emerson.
**Responsibilities**
- Act as a single point of contact for customer inquiries, demonstrating a deep understanding of the customer base, market channels, and products.
- Effectively utilize techniques, skills, equipment, procedures, and materials to answer inquiries accurately and completely.
- Respond to and document proper information into service now for all customer inquiries or complaints.
- Communicate effectively in a clear and understandable manner, providing excellent service support for external and internal customers.
- Identify and evaluate solution options before making decisions in a timely manner, recognizing when escalation may be necessary.
- Research and resolve customers' complaints timely and effectively.
- Act as a trusted advisor to customers, taking ownership of various inquiries and managing proactive communication effectively.
- Maintain high-level professional communication skills, delivering an exemplary level of Customer Service.
- Manage routing of inquiries to appropriate internal support teams.
- Collaborate with internal sales teams and provide timely responses to customers.
**Requirements**
- BA/BS in Information Systems or related area, plus 2 years of related experience.
- Excellent troubleshooting, problem-solving, and project management skills for internal technical consulting with other Emerson Groups and Divisions.
- Strong analytical and organizational skills, along with strong verbal and written communication skills.
- A high degree of self-motivation and a passion for excellence in customer service.
- A self-managed sense of urgency.
- Position requires off-hours and on-call support.
- Excellent interpersonal skills, empathetic, able to balance compassion with know-how and tackle challenging situations.
- Ability to analyze problems, identify root causes, and suggest viable solutions.
- Ability to work efficiently, multitask, and prioritize tasks effectively.
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