Program Manager II

hace 2 meses


San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo
About the Role

We are seeking a highly skilled Program Manager to join our global risk team at Amazon Support Services Costa Rica SRL. As a Program Manager, you will be responsible for leading cross-functional projects to deliver new features, services, and systems that minimize risk and maximize trust in Amazon.

Key Responsibilities
  • Project Management: Lead projects for cross-functional teams, gathering business requirements, documenting functional and design specifications, and developing milestones and launch schedules.
  • Change Management & Innovation: Develop and/or influence new ideas/approaches, establishing procedures and plans to promote the adoption of appropriate solutions and sustainability of desired results.
  • Results & Accountability: Ensure effective controls are developed and maintained across the organization, taking corrective action as needed, and driving moderately complex projects to completion.
  • Reporting: Report on progress of multiple projects, KPIs for Amazon Business, and provide regular updates to senior management.
  • Collaboration: Partner with global process owners, site leaders, and operation managers to identify, define, and execute process improvement projects.
Requirements
  • Bachelor's degree in business, engineering, operations, supply chain, transportation logistics, or equivalent on-the-role experience (4+ years).
  • Experience working cross-functionally with tech and non-tech teams.
  • Experience leading large, cross-functional projects.
  • Experience defining program requirements and using data and metrics to determine improvements.
  • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
Preferred Qualifications
  • Experience of Six Sigma/Lean analytical techniques.
  • Masters degree or equivalent in years of experience (6+ yrs) is preferred.
  • Experience working with Machine Learning techniques, Data Scientists, and AI-related technologies.

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