Help Desk Specialist

hace 2 semanas


San Francisco, Heredia, Costa Rica Experian A tiempo completo

Experian is a global information services company dedicated to unlocking the power of data. As a leader in this field, we're committed to creating opportunities for consumers, businesses, and society.

We're proud to have been recognized as one of the 100 World's Most Innovative Companies by Forbes Magazine and one of the 100 Best Companies to work for by Fortune.

Key Responsibilities:

  • Provide first-level support, troubleshooting, and problem resolution where possible.
  • Log all client contacts and issues.
  • Assign and categorize support tickets to appropriate functional areas.
  • Notify clients of the status of their support tickets within agreed service levels.
  • Verify support ticket closure and ongoing client communications.

Requirements:

  • 3-5 years' experience in customer support and customer service.
  • Excellent communication skills to interact with technical and non-technical clients.
  • Ability to work in a fast-paced multi-product support environment.
  • Strong analytical, research, and reconciliation skills.
  • Proficiency in PC, internet, and Microsoft Office.

Benefits:

We're an Equal Opportunity and Affirmative Action employer, committed to creating a diverse and inclusive team where everyone can thrive.


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