Salesforce Credit Management Support Specialist

hace 14 horas


San José, San José, Costa Rica Equifax A tiempo completo

Company Overview

At Equifax, we empower individuals to achieve their true potential by harnessing the power of data. Our commitment to innovation and customer satisfaction drives our success in the industry.

Job Description

We are seeking a highly skilled Salesforce Credit Management Support Specialist to join our team. In this role, you will play a crucial part in delivering exceptional customer experiences by providing timely and effective support for our Credit Management platform based on Salesforce.

Key Responsibilities

  • Handle customer inquiries, tickets, and incidents related to technical issues with our credit management platform.
  • Ensure all reported issues are logged with accurate detail and tracked for completion within expected timeframes.

Requirements

To be successful in this role, you will need:

  • A college degree in software engineering, computer science, or data analytics.
  • At least 2 years of experience in Apex/Salesforce development skills.
  • Proficiency in API development skills, XML, JSON, and other coding languages.
  • Familiarity with Agile/scrum methodologies.
  • Excellent communication skills in English (B2+/C1 level).

What Sets You Apart

  • Experience in other programming/scripting languages such as Python, Linux, and database development.
  • The ability to quickly assess and troubleshoot complex issues.

Benefits

As an Equifax employee, you can expect a comprehensive compensation package, including healthcare benefits, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, and organizational growth potential through our online learning platform with guided career tracks.

Diversity and Inclusion

We are an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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