Salesforce Technology Specialist

hace 3 semanas


San José, San José, Costa Rica Travelopia A tiempo completo

We are the leaders in experiential travel, offering unique experiences to our clients. Our company is built on a foundation of knowledge, expertise, and best practices that enable us to stay at the forefront of the industry.

As a global organization with over 2000 colleagues across 30 countries, we are working together to achieve our goal of building the world's leading experiential travel company.

The Role

We are seeking an experienced Salesforce Administrator to join our team in North America. This individual will be responsible for continually improving and enhancing our Salesforce platforms, collaborating with our team to develop specifications based on stakeholder requirements, validating proposals, and delivering solutions that meet the needs of our organization.

This role will support both TCS World Travel and Quark Expeditions businesses, ensuring seamless transitions and thorough testing of work items. The successful candidate will also handle user support requests, provide day-to-day end-user support, and assist users in troubleshooting issues and increasing their knowledge of Salesforce.

Key Responsibilities:

  • Dive into hands-on configuration tasks, molding Salesforce features to fit our evolving needs.
  • Craft custom solutions that optimize our CRM system, including user management and security settings.
  • Solve common challenges like data mapping and page layout design within the Salesforce ecosystem.
  • Deploy work items, ensuring seamless transitions and thorough testing.
  • Handle user support requests and administrative needs, ensuring our Salesforce CRM runs well.
  • Provide day-to-day end-user support and assist users to troubleshoot issues and increase their knowledge of Salesforce.
  • Document and evaluate issue patterns to plan and recommend process and system improvements.
  • Build reports and dashboards as requested by the business as needed.
  • Stay current on Salesforce releases, features, and best practices.

Requirements:

We are looking for a highly skilled and experienced Salesforce Administrator who has completed the Salesforce Administrator Certificate, either in progress or willing to complete within the first six months of employment. A Bachelor's degree in IT or a related field and 3-5+ years of relevant experience is required. Experience with Salesforce Lightning and Lightning App Builder is essential, as well as experience with data migrations and integrations. Excellent analytical, problem-solving, and communication skills are also necessary. Proven ability to work successfully in an ambiguous environment, a proactive attitude to Salesforce enhancements, and designing solutions with best practices front of mind are essential.

Benefits:

We offer a competitive salary of $80,000 - $110,000 per year, various employee discounts and offers, a cycle-to-work scheme, and career progression opportunities. We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results. We are committed to cultivating a diverse, equitable, and inclusive environment where everyone can flourish.



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