Sales Process Coordinator

hace 2 semanas


San José, San José, Costa Rica Syniverse A tiempo completo
Role Overview

Syniverse is a world-leading company that connects the world through innovative technology. We're seeking a highly skilled Sales Process Administrator to join our team and drive deals through our automated Opportunity-to-Cash system.

Key Responsibilities
  • Reduce cycle time of deals from opportunity to execution
  • Generate reports and monitor deals in the system, notifying stakeholders to avoid or resolve delays
  • Complete administrative tasks in the system, such as termination requests and generating new billing IDs
  • Provide proactive support, guidance, and effective communication to the sales team to drive deal closure
  • Assist and troubleshoot to resolve open issues for the sales team, including pre-sales through post-sales activities, associated with the automated Opportunity-to-Cash system
  • Be the point of contact for internal deal resolution on behalf of the sales organization
Process Improvement and Education
  • Gather sales and cross-functional feedback to assist in continuous improvement and enhancement of business processes to drive efficiency across the sales team
  • Help train and educate the Sales team on processes and constructs
  • Evolving and improving Deal Desk business practices (including tools, templates, and processes) to increase efficiency of Sales and the Deal Desk
Requirements
  • Bachelor's Degree or equivalent work experience
  • Sales or Sales Support experience preferred
  • Experience with desired
  • Strong verbal and written communication skills
  • Ability to manage multiple priorities based on changing business needs
  • Ability to work in a team-based, fast-paced environment
  • Analytical, problem-solving, and organizational skills to interpret a situation and move towards solution recommendation
  • Ability to maintain a customer-centric attitude and work well in a collaborative, fast-paced environment
Why Syniverse?

Syniverse is a global company that values diversity, equity, and inclusion among its employees. We believe in fostering an inclusive, collaborative, and transparent organizational culture. Join us as we write a new chapter and come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work, and a leadership team committed to our values.



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