Post Sales Operations Coordinator

hace 2 semanas


San José, San José, Costa Rica Tek Experts A tiempo completo
  • About the Role:

We're seeking a skilled Post Sales Coordinator to be the primary point of contact for Microsoft clients seeking support. As a key member of our team, you will provide exceptional case management services, ensuring timely resolution of complex technical issues.

Key Responsibilities:

  • Manage end-to-end service requests, collaborating with internal teams and external stakeholders to deliver high-quality solutions.
  • Communicate with clients via phone, email, and chat to collect information relevant to case advocacy.
  • Document all troubleshooting and resolution steps, ensuring accurate tracking and reporting.
  • Adhere to ticket management best practices, meeting or exceeding required service level agreements.
  • Collaborate with colleagues to provide high-quality support, reliable information, and quick resolution of client requests.
  • Assist with data preparation and reporting as needed.

Requirements:

  • 2+ years of experience in customer service or support, with a proven understanding of customer service environments and solutions.
  • Proficiency in written and spoken English required, with bilingualism preferred.
  • Excellent communication and negotiation skills, with a customer-obsessed mindset.
  • Self-motivated and accountable for meeting obligations, with a passion for IT solutions and service.
  • Experience working in multicultural environments, with a focus on building positive working relationships.

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