Post Sales Operations Coordinator
hace 2 semanas
- About the Role:
We're seeking a skilled Post Sales Coordinator to be the primary point of contact for Microsoft clients seeking support. As a key member of our team, you will provide exceptional case management services, ensuring timely resolution of complex technical issues.
Key Responsibilities:
- Manage end-to-end service requests, collaborating with internal teams and external stakeholders to deliver high-quality solutions.
- Communicate with clients via phone, email, and chat to collect information relevant to case advocacy.
- Document all troubleshooting and resolution steps, ensuring accurate tracking and reporting.
- Adhere to ticket management best practices, meeting or exceeding required service level agreements.
- Collaborate with colleagues to provide high-quality support, reliable information, and quick resolution of client requests.
- Assist with data preparation and reporting as needed.
Requirements:
- 2+ years of experience in customer service or support, with a proven understanding of customer service environments and solutions.
- Proficiency in written and spoken English required, with bilingualism preferred.
- Excellent communication and negotiation skills, with a customer-obsessed mindset.
- Self-motivated and accountable for meeting obligations, with a passion for IT solutions and service.
- Experience working in multicultural environments, with a focus on building positive working relationships.
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