Post Sales Coordinator

hace 1 mes


San José, San José, Costa Rica Tek Experts A tiempo completo

About the Role:
As a member of the Sales Support & Customer Care team at Tek Experts, you will play a critical role in delivering exceptional customer experiences. Your primary focus will be on supporting sales operations, entitlements, post-sales, and Customer Success initiatives.

Key Responsibilities:
- Accept, prioritize, analyze, and close client requests, meeting or exceeding quality and timeline expectations.
- Ensure detailed update tracking for incidents, including all communication, by documenting all troubleshooting and resolution steps.
- Collaborate with team members to provide high-quality support, reliable information, and quick resolution of client requests, adhering to all internal and client policies and procedures.

Requirements:
- 1-2 years of experience in customer service or support, with a demonstrated understanding of customer service environments and solutions.
- Proficiency in both written and spoken English required.
- Higher-level education preferred.
- Familiarity with IT and/or customer support hardware/software/operating systems/cloud computing required.



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