Sales Process Coordinator

hace 3 semanas


San José, San José, Costa Rica Syniverse A tiempo completo
About Syniverse

Syniverse is the world’s most connected company, driving innovation and growth through its global network.

Job Summary

We are seeking a highly skilled Sales Process Administrator to join our team. As a key member of our sales process, you will work closely with our sales team and multiple stakeholders to drive deals through our automated Opportunity-to-Cash system.

Key Responsibilities:
  • Reduce cycle time of deals from opportunity to execution
  • Generate reports and monitor deals in the system, notifying stakeholders to avoid or resolve delays
  • Complete administrative tasks in the system, such as termination requests and generating new billing IDs
  • Drive deal closure through proactive support, guidance, and effective communication to the sales team
  • Provide assistance and troubleshooting to resolve open issues for the sales team
  • Be the point of contact for internal deal resolution on behalf of the sales organization
  • Gather sales and cross-functional feedback to assist in continuous improvement and enhancement of business processes to drive efficiency across the sales team
  • Help train and educate the Sales team on processes and constructs
  • Evaluate and improve Deal Desk business practices to increase efficiency of Sales and the Deal Desk
Requirements:
  • Bachelor's Degree or equivalent work experience
  • Sales or Sales Support experience preferred
  • Strong verbal and written communication skills
  • Able to manage multiple priorities based on changing business needs
  • Able to work in a team-based, fast-paced environment
  • Analytical, problem-solving and organizational skills to interpret a situation and move towards solution recommendation
  • Able to maintain a customer-centric attitude and work well in a collaborative, fast-paced environment
Benefits:
  • Total compensation package
  • Flexible/remote work options
  • Inclusive, collaborative, and transparent organizational culture
  • Diversity, equity, and inclusion among employees

Estimated salary: $65,000 - $85,000 per year, depending on location and experience.



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