Post Sales Support Specialist
hace 2 meses
We're seeking a dynamic Post Sales Coordinator to join our team at Tek Experts. This role is a great opportunity to work with a diverse group of experts and grow your IT career.
Key Responsibilities:
- Accept, prioritize, analyze, and close all assigned client requests, exceeding quality and timeline expectations.
- Ensure detailed update tracking for incidents, including all communication, by documenting all troubleshooting and resolution steps.
- Follow ticket management best practices, including prompt assignment, management, and updating, to meet or exceed required service level.
- Collaborate with other team members to provide high quality support, reliable information, and quick resolution of client requests, adhering to all internal and client policies and procedures.
- Prepare data and reports as requested.
- Serve as a back-up for colleagues as needed, ensuring progress on cases.
- Monitor queue as requested and ensure service level agreements are met.
Requirements:
- 1-2 years of experience in customer service or support preferred, with demonstrated understanding of customer service environment and solutions.
- Proficiency in both written and spoken English required.
- Higher-level education preferred.
- Proficiency in MS Office required.
- Familiarity with IT and/or customer support hardware/ software/ operating systems/ cloud computing required.
- CUSTOMer obsession, initiative, and drive to exceed expectations required.
- Creativity, adaptability, and strong problem-solving skills required.
- Ability to work independently but know when to collaborate required.
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