Customer Service Representative

hace 1 semana


San José, San José, Costa Rica Convera A tiempo completo

We are seeking a skilled Business Process Associate to join our team at Convera. This role offers a competitive monthly gross salary of $45,000, with opportunities to earn an annual bonus based on performance.

As a Business Process Associate, you will be responsible for facilitating a positive experience for clients through timely and efficient handling of queries. This includes resolving multi-channel client transaction queries, utilizing business and product knowledge to identify opportunities to refer to the Sales team, and supporting clients in using online digital tools.

The ideal candidate will possess excellent written and verbal communication skills, ability to navigate computerized data entry systems, and proficiency in office productivity tools such as MS Office and Salesforce. Additionally, they should have a professional telephone manner, ability to handle objections and complaints, and strong team player qualities.

In this role, you will also be required to maintain accurate records, ensure timely and accurate handling of client requests, and participate in team initiatives as needed. If you are a motivated and detail-oriented individual who is passionate about delivering high-quality interactions, we encourage you to apply for this exciting opportunity.

Convera is a global company with employees in over 20 countries, and we are committed to fostering a culture of inclusion and belonging. We offer a range of benefits, including market-competitive salary, generous insurance, paid holidays and time-off, and paid volunteering opportunities. Our hybrid work model allows for flexibility and work-life balance, making us an attractive choice for talented professionals like you.

This is an exciting time to join Convera, as we continue to grow and innovate in the field of Business to Business payments. If you are looking for a challenging and rewarding role that offers opportunities for growth and development, we invite you to apply for the position of Business Process Associate.



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