Customer Journey Expert

hace 6 días


San José, San José, Costa Rica Western Union A tiempo completo
About the Role

We are seeking a highly skilled Customer Journey Expert to join our team. As a key member of our marketing department, you will be responsible for developing and implementing multi-channel campaigns targeting assigned areas of the customer lifecycle.

In this role, you will collaborate with cross-functional partners to drive improvements in customer retention and other KPIs. You will also guide campaigns through the creative development and brand approval process, ensuring alignment with brand guidelines and delivering final assets on time.

You will contribute to regional program reviews by providing insights, updates on upcoming campaigns, and refinements to strategy. Additionally, you will run A/B tests, analyze results, and share actionable insights with stakeholders.

Responsibilities:

  • Develop and implement multi-channel campaigns targeting assigned areas of the customer lifecycle
  • Collaborate with cross-functional partners to drive improvements in customer retention and other KPIs
  • Guide campaigns through the creative development and brand approval process
  • Contribute to regional program reviews
  • Run A/B tests and analyze results


  • San José, San José, Costa Rica Teleperformance Costa Rica A tiempo completo

    OverviewWe are seeking a highly motivated and detail-oriented individual to fill the position of CPS Office Journey Representative. This role involves working remotely and providing exceptional customer service to Cisco customers. As a CPS Office Journey Representative, you will be responsible for supporting customers in their asset lifecycle management...


  • San José, San José, Costa Rica Fullstack Labs A tiempo completo

    FullStack Labs is a software consultancy dedicated to helping organizations build distributed software development teams and deliver transformational digital solutions. We're seeking two Salesforce Marketing Cloud Consultants to join our team and help us achieve our goal of becoming the leading software consultancy in the Americas.As a Salesforce Marketing...

  • Global Market Expert

    hace 6 días


    San José, San José, Costa Rica Emerson A tiempo completo

    About the PositionWe are looking for a Global Market Expert to join our team at Emerson. This individual will be responsible for providing expert-level customer support, analyzing global market trends, and developing strategic solutions to meet customer needs.Some of the key responsibilities of this role include:Providing expert-level customer support,...


  • San José, San José, Costa Rica Convera A tiempo completo

    **Job Summary**:- The role of the Customer Support Associate - Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre- and post-transaction queries, driving Client satisfaction and retention.- This role supports and encourages Clients in using online digital tools and identifies opportunities for...


  • San José, San José, Costa Rica Emerson A tiempo completo

    About the RoleWe are looking for a dedicated and customer-focused individual to join our team as a Customer Service Representative I. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving business growth.Main ResponsibilitiesHandle customer inquiries and complaints in a professional and timely...


  • San José, San José, Costa Rica Sendwave A tiempo completo

    Company OverviewSendwave is a pioneering financial technology company dedicated to making international money transfers seamless and affordable. Our mission is to connect people across borders, fostering stronger relationships between family and friends. By leveraging cutting-edge technology and a commitment to customer satisfaction, we aim to revolutionize...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will have experience with network tracing and analysis, storage networking or clustering. You will participate in communities with peer delivery roles and develop specific technical and professional proficiency to enable you to understand and...

  • Sales Customer Advisor

    hace 4 semanas


    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    3+ years sales experience.- Experience on prospecting and building pipeline.- Proficient on English Language (Written and spoken).- Proven experience owning a territory and building a plan for success.- Experience on leading customer engagements via consultative and solution based selling.Job summaryCome be a part of a rapidly expanding $25 billion-dollar...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    About the JobWe're seeking a skilled Technical Support Engineer Level 2 to join our team at Tek Experts. In this role, you'll have the opportunity to work on complex customer cases, develop your technical skills, and make a meaningful impact on our customers' experiences. If you're passionate about technology and committed to delivering exceptional customer...


  • San José, San José, Costa Rica Clickup A tiempo completo

    ClickUp is the world's only all-in-one productivity platform that flexes to the way people want to work.It replaces all individual workplace productivity tools with a single, unified platform including project management, document collaboration, spreadsheets, chat, goals, and more.On a mission to make the world more productive, ClickUp is headquartered in...


  • San José, San José, Costa Rica Nitel A tiempo completo

    **the gig**You are all about the customerYou can't just deliver customer service...you are compelled to deliver AWESOMEYou are the liaison between Nitel and the customer, serving as the customer's advocate while balancing doing the right thing for the business.You focus on account retention and incremental growth opportunities within existing accounts and...


  • San José, San José, Costa Rica Modus Create A tiempo completo

    At Modus Create, we believe that effective product management is critical to delivering successful products and achieving business objectives. As a Product Management Expert, you will lead the development of product strategies, define product requirements, and collaborate with stakeholders to ensure that our products meet customer needs.We are seeking a...


  • San José, San José, Costa Rica Dwellworks Costa Rica Ltd A tiempo completo

    **Corporate Housing Manager - Key Duties and Responsibilities**This is an exciting opportunity to join our team in Costa Rica as a Corporate Housing Manager. Your primary responsibilities will include:Coordinating with clients to understand their housing needs and preferences.Providing expert advice on available housing options, including hotel use and...

  • Manager, Customer Success

    hace 4 semanas


    San José, San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team.As **Manager of Customer Success**, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team...

  • Trade Marketing Expert

    hace 5 días


    San José, San José, Costa Rica Mondelez International A tiempo completo

    **Job Overview:**We are seeking a Trade Marketing Expert to join our team at Mondelez International. As a key member of our revenue management workstream, you will play a critical role in developing and executing trade marketing strategies that drive revenue growth and optimize trade spend activities.In this position, you will:Develop and execute trade...


  • San José, San José, Costa Rica Wns Global Services A tiempo completo

    Company OverviewWNS Global Services is a global BPM leader, serving clients across various industries. We combine operational excellence with deep domain expertise to deliver high-quality services. Our mission is to enable our clients to outperform with our passion for service and innovation.Job DescriptionAs an Associate - Operations, you will be...

  • Cloud Software Expert

    hace 6 días


    San José, San José, Costa Rica Cloud Software Group A tiempo completo

    **About Cloud Software Group**We are a leading cloud software provider, serving over 100 million users worldwide. Our mission is to deliver innovative solutions that enable people to work efficiently from anywhere.**Position Overview**This role involves providing expert technical support for our customers, ensuring the seamless integration of our products...


  • San José, San José, Costa Rica Armory A tiempo completo

    Armory & Spinnaker is the world's most powerful continuous delivery platform, developed and open sourced by Netflix and Google, and battle-tested in production by hundreds of the world's leading enterprises. We're looking for a Cloud Infrastructure Expert to join our team and help us deliver exceptional customer experiences.**Job Summary:**The ideal...

  • Manager, Customer Success

    hace 4 semanas


    San José, San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team.As **Manager of Customer Success**, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team...

  • Customer Service Agents

    hace 4 semanas


    San José, San José, Costa Rica Support Services Group A tiempo completo

    Support Services Group is looking for customer service representatives to join our team in our San Jose Costa Rica office.This person will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge.**Responsibilities**:- Consult on customer success - Advise customers on how to successfully leverage...