Customer Service Representative English
hace 3 días
About Aligntech
We are a publicly traded medical device company dedicated to transforming smiles and changing lives through innovative technology, tools, and treatment options.
Our global team of talented employees develops cutting-edge solutions to help dental professionals worldwide achieve exceptional results.
We leverage the power of AI, machine learning, digital imaging, and biomechanics to create beautiful smiles through our flagship product, Invisalign, the most advanced clear aligner system in the world.
Join us as we push the boundaries of what's possible in the orthodontic industry
About this Opportunity
This role involves adapting to our customer-centric culture and responsibilities, handling all customer interactions with professionalism, and following up on cases until proper resolution.
You will be responsible for documenting interactions, reporting complaints, and achieving consistent performance based on key performance indicators (KPIs).
We are looking for individuals with a strong proficiency in English, a high school degree, and 0-2 years of related experience.
As a member of our diverse and collaborative team, you will have opportunities to grow and develop your skills in a fast-paced and dynamic environment.
Key Responsibilities
- Handle customer inquiries and resolve issues in a timely and professional manner
- Document all interactions and maintain accurate records
- Report complaints and product safety concerns
- Achieve consistent performance based on KPIs
- Meet deadlines for training and development requirements
Requirements
- High School Degree or equivalent required; Technical Degree a plus
- 0-2 years of related experience preferred
- Strong proficiency in English (Bilingual English-Spanish, C1) and French (Bilingual English-Spanish, C1)
- General knowledge in Customer Service required
- Microsoft Office Package Knowledge (PowerPoint, Excel, Word) necessary
Benefits and Opportunities
We offer a competitive compensation package, opportunities for growth and development, and a dynamic work environment that fosters innovation and collaboration.
As a member of our team, you will have access to ongoing training and development opportunities, ensuring you stay up-to-date with the latest industry trends and technologies.
We value diversity and inclusion, promoting a culture of open-mindedness and compassion among our employees.
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