Customer Service Representative

hace 2 días


San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

Company Overview:

Bosch Service Solutions, a leading global supplier of Business Process Outsourcing, develops innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.

We support national and international customers in over 35 languages across various sectors, including automotive, travel and transportation, logistics, and information and communication technology.

Job Description:

The Customer Service Representative - Telecommunications position is responsible for delivering exceptional customer experiences to BMW Connected Drive customers through timely and accurate responses to their inquiries.

- Utilize knowledge of Dealer Speed to verify vehicle information and experience with CDC to access customer data.

- Demonstrate a high level of existing product knowledge to provide accurate advice and resolve issues efficiently.

- Serve as the first point of contact for customer escalations, aiming to resolve issues before involving a supervisor.

- Assume supervisory duties in the absence of a supervisor, providing feedback and conducting team meetings.

- Maintain professionalism in interactions with colleagues, supervisors, and other stakeholders.

- Directly impact key performance indicators (KPIs) by resolving a significant percentage of calls over the phone.

Requirements:

- High School Diploma or equivalent

- 0-2 years of experience in a call center environment

- Excellent verbal and written communication skills

- Strong interpersonal skills

- Strong organizational skills and attention to detail

- Ability to work effectively without supervision

- Strong leadership, empathy, communication, and team orientation skills



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