Systems Operations Specialist

hace 5 días


San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

Company Overview

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At ServiceNow, we empower our customers to make the world work for everyone. Our technology is designed to support ambitious teams of change makers who have a restless curiosity and a drive for ingenuity.

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We know that innovation happens when people feel valued and supported. That's why we prioritize flexibility and trust in our distributed world of work. Our employees share their unique talents and live their best lives, enabling them to do their best work.

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Job Description

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This role involves troubleshooting performance issues and working toward optimizing the system further. Automation is a priority, and you'll be responsible for identifying opportunities to automate monotonous and tedious tasks. You'll also maintain system documents for configuration and troubleshooting of known issues.

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As part of this team, you'll collaborate closely with other teams to support delivery of related tasks successfully. Your expertise will be crucial in coming up with best practices for Admin operations and enhancements based on lessons learned.

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During business-critical situations, go-live, or escalation/outage issues, you'll provide off-hours support to ensure seamless service delivery.

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Required Skills and Qualifications

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To succeed in this role, you'll need:

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* A Bachelor's degree in Computer Science or a related field.

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* 4+ years of information technology industry experience, with 2+ years of experience working on the ServiceNow platform and technologies.

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* Good knowledge of JavaScript libraries, with an advantage if you've worked with Java, MySQL, LINUX & Splunk.

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* A good understanding and work experience in Web services, SOAP, REST etc.

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* Good verbal and written communication skills, with the ability to work with both technical and non-technical stakeholders.

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* The ability to multi-task and manage expectations in a fast-paced environment with competing priorities.

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* A good understanding of ITIL v3 processes. ITIL Foundation & ServiceNow Administration certification is beneficial.

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Benefits

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ServiceNow is an Equal Employment Opportunity Employer. We're committed to creating a diverse and inclusive work environment where everyone feels valued and respected.

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We offer a range of benefits, including competitive compensation packages, comprehensive health insurance, retirement plans, and opportunities for professional growth and development.

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Others

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Please note that fraudulent job postings/job scams are increasingly common. Always verify the authenticity of job postings through the official ServiceNow Careers website.



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