Data Operations Specialist

hace 14 horas


San Francisco, Heredia, Costa Rica Experian A tiempo completo

At Experian, we're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society.

We're seeking a skilled Data Operations Specialist to join our team in Costa Rica. As a permanent home-based role, this position offers the perfect blend of work-life balance and exciting career growth opportunities.

Job Overview:

This is a fantastic opportunity to work with cutting-edge technologies, collaborate with a talented team, and make a meaningful impact on our operations. If you're a detail-oriented individual with excellent communication skills and experience in computer operations, we encourage you to apply.

Responsibilities:

  • Act as primary technical contact during your shift for system monitoring, triage, and coordination of systems issues, file transmission, and automated processes.
  • Troubleshoot and resolve server issues.
  • Perform daily and other routine checklists, including file transmission, report generation, connectivity checks, file manipulation, and job validation.
  • Diagnose and resolve data provider issues as needed.
  • Track open issues and report to customer support, development, and/or clients until resolution is obtained.
  • Maintain processes, scripts, encryption keys, credentials, and other key information used in file transmission processes.
  • Work with development to modify and/or create new scripts and processes as needed.
  • Create and maintain documentation about data provider connectivity, scripts, schedules, and contact information.
  • Periodically cover shifts for other team members.
  • Perform system maintenance tasks, such as service restarts and server patching.
  • Ensure new production/feature rollouts are coordinated through Production Control, including any documentation and checklists required.

Requirements:

  • At least 3 years' experience in computer operations or a related field.
  • Experience with Windows Server operating systems.
  • Experience with Linux administration is desired.
  • General knowledge of TCP/IP networks and experience troubleshooting connectivity issues.
  • Knowledge or experience with various tools like Dynatrace, SolarWind, ServiceNow, Jira, SysDIG, VSphere, MSMQ.
  • General experience with Server Virtualization.
  • Excellent verbal and written communication skills.

What We Offer:

  • A competitive salary of approximately $70,000 per year, taking into account the location and industry standards.
  • A comprehensive benefits package, including medical, life, and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work, Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

About Experian:

We're an Equal Opportunity and Affirmative Action employer, committed to creating a culture where everyone feels comfortable bringing their whole self to work. A place where we respect, value, and celebrate our differences in a positive and supportive environment.



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