Learning Systems Operations Support Specialist
hace 2 días
This role is part of the Talent and Learning Shared Services team at Citi. The primary responsibility involves providing day-to-day operations support to ensure seamless functioning of learning systems. Key tasks include implementing new tools, upgrading existing ones, and resolving production issues.
As a Liaison between operations staff, stakeholders, and project managers, the incumbent will serve as a point of contact for process improvements and solutions that enhance operational workflow. This position requires analytical skills, knowledge of data analysis tools, and methodologies to perform statistical studies.
Responsibilities include:
- Performing systems testing and tracking of issues/defects for new and existing learning tools
- Providing production support to existing learning tools
- Resolving complex issues using professional judgment and business expertise
- Providing informal guidance and training to new team members
- Serving as Subject Matter Expert (SME) to senior stakeholders and team members
The ideal candidate should possess relevant experience in Learning systems, systems testing knowledge, proficiency in Microsoft Office, and high-level knowledge of industry standards and practices. Additionally, self-motivation, detail-oriented nature, and excellent communication skills are required. A Bachelor's degree or equivalent experience is essential.
Key qualifications include:
- 2-5 years of relevant experience
- Systems testing knowledge
- Proficient in Microsoft Office
- High level knowledge of related industry standards and practices
- Ability to work unsupervised and adjust priorities quickly
Citi is an equal opportunity employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citi values diversity and inclusion in all aspects of our business.
-
Learning Systems Operations Support Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completoThis is a role on the Talent and Learning Shared Services team at Citi.The Learning Systems Operations Support Specialist provides intermediate-level support services, including implementation of new tools, upgrade and sprint cycle testing, production support, and cross-border data clearance assistance.The specialist serves as a liaison between operations...
-
Learning Systems Implementation Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completoJob Summary: We are seeking a skilled Learning Systems Implementation Specialist to join our Talent and Learning Shared Services team. As an intermediate-level professional, you will provide operations support services, including implementation of new tools, upgrade and sprint cycle testing support, assistance with production issues, and cross-border data...
-
Learning Systems Implementation Specialist
hace 2 días
San Francisco, Heredia, Costa Rica Citi A tiempo completoCiti is seeking an experienced Learning Systems Implementation Support Analyst to provide operations support services for the Talent and Learning Shared Services team. This intermediate level position is responsible for implementing new tools in the learning ecosystem, upgrading and testing existing systems, resolving production issues, and assisting with...
-
E-learning Operations Specialist
hace 1 día
San Francisco, Heredia, Costa Rica Moody'S A tiempo completoCompany Overview">Moody's is a global leader in providing essential services used worldwide by wholesale creditors, and the firm provides a wide range of credit risk management tools and solutions for the capital markets. Moody's Shared Services teams are vital to the international success of our business. Job Description">The LMS Business Analyst will...
-
Learning Technology Project Manager
hace 3 días
San Francisco, Heredia, Costa Rica Zm Financial Systems A tiempo completo**Company Overview**Zm Financial Systems empowers organizations to make better decisions and achieve brighter futures. This is what motivates us to bring out the best in our products and our people.We are a global integrated risk assessment firm that aims to provide top-notch services to our clients.About UsZm Financial Systems offers an extensive range of...
-
Operations Support Specialist
hace 6 días
San Francisco, Heredia, Costa Rica Citi A tiempo completo**Overview:**Citi is a leading global bank, and we are seeking a highly skilled Operations Support Specialist to join our team. As an Operations Support Specialist, you will play a critical role in ensuring the smooth operation of our financial systems.**Job Description:**In this role, you will be responsible for providing timely and accurate support to our...
-
Financial Operations Support Specialist
hace 4 días
San Francisco, Heredia, Costa Rica Patientpop A tiempo completo**Overview of Role**: We are looking for a skilled Financial Operations Support Specialist to join our team at Patientpop. In this role, you will be responsible for providing top-notch customer service and support to our clients.**Key Responsibilities**: As a Financial Operations Support Specialist, you will be the primary point of contact for our clients...
-
Operations Support Specialist
hace 4 horas
San Francisco, Heredia, Costa Rica Kuehne+Nagel A tiempo completoCompany Overview">Kuehne+Nagel is a leading logistics company with over 80,000 employees at more than 1,300 locations in over 100 countries.">Job Description">As an Operations Support Specialist, you will provide operational support and clerical tasks to aid business operations. Your role will involve learning and developing processes within the company...
-
Mainframe Systems Support Specialist
hace 3 días
San Francisco, Heredia, Costa Rica Encora A tiempo completoAbout the RoleWe are seeking a highly skilled Mainframe Systems Support Specialist to join our team at Encora. This role is perfect for someone with a strong understanding of mainframe technologies and excellent problem-solving skills.Job Summary:The successful candidate will be responsible for monitoring and ensuring the successful completion of all...
-
Operations Support Specialist
hace 1 mes
San Francisco, Heredia, Costa Rica Citi A tiempo completoAbout the RoleAt Citi, we are seeking an Operations Support Specialist to join our team. As a key member of our operations team, you will play a critical role in ensuring the smooth execution of our day-to-day operations.The ideal candidate will have a strong background in operations support and be able to effectively manage multiple tasks and priorities in...
-
HR Operations Support Specialist
hace 2 meses
San Francisco, Heredia, Costa Rica Citi A tiempo completoCiti is seeking a highly organized and detail-oriented HR Operations Support Specialist to join our team. The successful candidate will provide day-to-day operations support in alignment with Citi’s operations support infrastructure and processes.Responsibilities:Support case inquiry management team with case, live agent support and phone.Serve as the...
-
Data Operations Specialist
hace 3 meses
San Francisco, Heredia, Costa Rica Moody'S A tiempo completoJob SummaryMoody's is a global integrated risk assessment firm that empowers organizations to make better decisions. Our mission is to deliver high-quality data to support informed business decisions. We are seeking a highly skilled Data Specialist to join our Publication Operations team.ResponsibilitiesAs a Data Specialist, you will be responsible for...
-
AV Systems Specialist
hace 4 días
San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoJob DescriptionWe are seeking a highly skilled and experienced AV Systems Specialist to join our team at Amzn Support Srvcs Costa Rica. As an AV Systems Specialist, you will be responsible for providing exceptional support and service to Amazonians utilizing AV/VC systems for events, meetings, and other needs.About the RoleProvide on-site troubleshooting of...
-
IT Systems Support Specialist
hace 4 semanas
San Francisco, Heredia, Costa Rica Huntsman A tiempo completoAt Huntsman, we're seeking an IT Systems Support Specialist to join our Global Business Services (GBS) team in Costa Rica. This is a fantastic opportunity for someone with a passion for technology and a desire to work in a dynamic, fast-paced environment.About the RoleWe're looking for an individual with excellent technical skills, strong communication...
-
Technical Operations Support Specialist
hace 4 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completoJob OverviewWe are seeking a skilled Technical Operations Support Specialist to join our team at Citi. This is an exciting opportunity for individuals who enjoy working in operations support and want to contribute to the success of a global financial institution.
-
Operations Support Specialist
hace 4 horas
San Francisco, Heredia, Costa Rica Citi A tiempo completoJob OverviewCiti, a leading financial institution, is seeking an experienced Operations Support Specialist to join its team. As a key member of the Operations Core Team, you will play a crucial role in providing day-to-day operations support and ensuring seamless execution of business processes.Key ResponsibilitiesProvide operations support services,...
-
Operations Support Specialist
hace 6 días
San Francisco, Heredia, Costa Rica Auxis A tiempo completoAbout the Role:Auxis is a leading provider of business process outsourcing solutions, and we are seeking an Operations Support Specialist to join our team. As an Operations Support Specialist, you will be responsible for providing exceptional customer service to Auxis clients by managing incident and request queues, escalating unresolved queries, and...
-
Financial Operations Specialist
hace 1 semana
San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAbout Amzn Support Srvcs Costa RicaWe are a leading provider of financial services, and our mission is to be Earth's most customer-centric company.Job OverviewWe are seeking a highly skilled Financial Operations Specialist to join our team in Costa Rica. The ideal candidate will have 1+ years of post-qualification experience in Finance Operations/Shared...
-
Digital Learning Content Specialist
hace 3 semanas
San Francisco, Heredia, Costa Rica Equifax A tiempo completoJob OverviewWe are seeking a skilled Digital Learning Content Specialist to join our team at Equifax. This role is responsible for designing and developing high-quality training materials that support the growth and development of our employees.The successful candidate will have excellent writing, design, and instructional skills, with the ability to create...
-
Human Resources Operations Specialist
hace 4 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completoJob SummaryWe are seeking an experienced Human Resources Operations Specialist to join our team at Citi. In this role, you will be responsible for providing operations support services, including customer support on HR-related topics such as total rewards, compensation, benefits, and learning.Main Responsibilities:Support case inquiry management team with...