Learning Systems Operations Support Specialist

hace 2 días


San Francisco, Heredia, Costa Rica Citi A tiempo completo

This role is part of the Talent and Learning Shared Services team at Citi. The primary responsibility involves providing day-to-day operations support to ensure seamless functioning of learning systems. Key tasks include implementing new tools, upgrading existing ones, and resolving production issues.

As a Liaison between operations staff, stakeholders, and project managers, the incumbent will serve as a point of contact for process improvements and solutions that enhance operational workflow. This position requires analytical skills, knowledge of data analysis tools, and methodologies to perform statistical studies.

Responsibilities include:

  • Performing systems testing and tracking of issues/defects for new and existing learning tools
  • Providing production support to existing learning tools
  • Resolving complex issues using professional judgment and business expertise
  • Providing informal guidance and training to new team members
  • Serving as Subject Matter Expert (SME) to senior stakeholders and team members

The ideal candidate should possess relevant experience in Learning systems, systems testing knowledge, proficiency in Microsoft Office, and high-level knowledge of industry standards and practices. Additionally, self-motivation, detail-oriented nature, and excellent communication skills are required. A Bachelor's degree or equivalent experience is essential.

Key qualifications include:

  • 2-5 years of relevant experience
  • Systems testing knowledge
  • Proficient in Microsoft Office
  • High level knowledge of related industry standards and practices
  • Ability to work unsupervised and adjust priorities quickly

Citi is an equal opportunity employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citi values diversity and inclusion in all aspects of our business.



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