Learning Systems Implementation Specialist

hace 2 días


San Francisco, Heredia, Costa Rica Citi A tiempo completo

Citi is seeking an experienced Learning Systems Implementation Support Analyst to provide operations support services for the Talent and Learning Shared Services team. This intermediate level position is responsible for implementing new tools in the learning ecosystem, upgrading and testing existing systems, resolving production issues, and assisting with data clearance.

The ideal candidate will serve as a liaison between operations staff, stakeholders, and project managers, providing day-to-day operations support in alignment with Citi's infrastructure and processes.

Key Responsibilities:

Implementing New Tools

  • Perform systems testing and tracking of issues/defects for new and existing learning tools
  • Provide production support to existing learning tools

System Maintenance

  • Perform statistical and operational studies using analytical skills and knowledge of data analysis tools and methodologies
  • Perform feasibility analysis for significant process changes and partner with business teams to develop process improvements

Technical Expertise

  • Resolve varied and complex issues using professional judgment, discretion, and business expertise
  • Provide informal guidance and training to new and lower-level team members

Requirements:

  • 2-5 years of relevant experience
  • Experience with Learning systems, preferred
  • Systems testing or help desk experience, preferred
  • Proficient in Microsoft Office
  • High-level knowledge of related industry standards and practices
  • Ability to work unsupervised and adjust priorities quickly

Education:

Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.



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