Learning Technology Project Coordinator

hace 1 día


San Francisco, Heredia, Costa Rica Moody'S A tiempo completo

At Moody's, we're empowering organizations to make better decisions.

Job Description:

This role is part of our Learning Organization, providing project management support and operations assistance. We're looking for a skilled professional to lead multiple concurrent large-scale learning technology implementation projects. The ideal candidate will have experience in learning, general human resources, and working with Cornerstone or Learning Management systems.

Responsibilities:
  1. Lead multiple concurrent large-scale learning technology implementation projects in all phases of the development and implementation process, ensuring essential procedures are followed.
  2. Document and track all work between partner systems & development teams, ensuring timelines & targets are met in all project phases.
  3. Maintain open communication channels (status updates, slack channel) with end-users, content admins, and larger learning teams.
  4. Work directly with internal teams and external partners to solve technical issues, build reports, implement enhancement releases.
  5. Provide technical/functional assistance to learners by answering inquiries and providing immediate resolution or careful redirection of blocking issue within SLA, when needed.
  6. Understand and articulate system requirements and constraints; maintain documentation, templates, and best processes while working through a case management system, JIRA.
Requirements:
  • Previous experience (2+ years) in learning, general human resources preferred.
  • Experience working with Cornerstone or Learning Management system.
  • Ability to deliver excellent customer care using critical thinking, problem solving, and judgment skills.
  • Service-oriented demeanor and willingness to learn with a positive attitude.

Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.



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