IT Service Management Specialist

hace 7 días


San José, San José, Costa Rica L. L. Bean A tiempo completo

We invite you to be part of our team of trailblazers dedicated to helping people discover and enjoy the outside. Come join us. Because on the inside we're all outsiders. And if it's outside, we're all in.

The Information Services department's IT Process Automation team is looking for a high-performing ServiceNow administrator. The ServiceNow Administrator designs and implements moderate to complex solutions to meet business informational needs and requirements.

Responsibilities:

  • Collaborates with internal and external business partners to define, analyze, and interpret business requirements in order to provide sustainable solutions in ServiceNow
  • Performs unit, system, and integration testing and documents results
  • Develops training materials and leads end user training
  • Participates in tactical and strategic planning from project scoping to roadmap planning
  • Exerts technical leadership within team and provides leadership on moderately complex projects and baseline support
  • Creates and maintains system documentation, standard operating procedures, and user guides
  • Member of 24x7 on-call support rotation for research and resolution of production system problems
  • Participates in or lead annual ServiceNow upgrades & monthly patching
  • Ensures adherence to development and security standards

Qualifications:

  • 2+ years ServiceNow Administration experience
  • ServiceNow Fundamentals training or equivalent experience
  • Scripting in ServiceNow Fundamentals or equivalent experience
  • Advanced knowledge of one or more of the following modules: SPM (formerly ITBM), ITOM, ITSM
  • Integration experience (SOAP, REST, JDBC, and file imports)
  • Strong analytical and problem-solving skills
  • Ability to juggle multiple tasks in parallel with an awareness for evolving prioritizations
  • Excellent communication and collaboration with all levels of the business and IT, from end users to technical leaders

L.L.Bean offers a unique work environment where being outside brings out the best in us. We value individual differences and encourage our co-workers to be themselves - because the uniqueness of each individual makes L.L.Bean better.

Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan.


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