IT Process Management Senior Associate

hace 3 días


San José, San José, Costa Rica Hashmap A tiempo completo

**Job Summary:**

We are seeking an experienced IT Process Management Senior Associate to join our team in Escazu, San Jose, Costa Rica.

**Salary:** $45,000 - $65,000 per annum, depending on experience.

**Key Responsibilities:

  • Work independently to resolve complex problems and make recommendations;
  • Determine research methods, identify source materials, and prepare standard and complex documents;
  • Ccoordinate the Manager Control Assessment (MCA) for the IT area and align with local and regional teams;
  • Identify key controls in IT processes and execute controls related to the IT area;
  • Monitor results, identify emerging risks, and provide support to the IT area in risk assessments;
  • Comply with regulatory requirements, including SUGEF Regulations;
  • Provide support in preparing and coordinating IT Technology Regulatory Committees;
  • Coordinate record management and update inventory of IT-related records;
  • Carry out updating of local IT procedural documentation as appropriate;

**Required Skills and Qualifications:

  • Proficient writing, analytical, and problem-solving skills;
  • Good client service, organization, and time management skills;
  • Demonstrated ability to drive continuous improvement and solve problems in a team environment;
  • Proactive and self-motivated, with the ability to prioritize multiple tasks under tight deadlines;
  • Depth knowledge in administrative and organizational processes;
  • Experience managing audit processes, record management, and MCA;
  • Knowledge and experience in ITIL v4 and COBIT 5 or COBIT 2019;

**Nice-to-Have Skills:

  • Risk management;
  • Issue management;

**Education Requirements:

  • University Diploma in IT processes management or equivalent;
  • Undergraduate degree or some college coursework preferred;
  • ITIL v4 certification;

**About NTT DATA Services:

We are an equal opportunity employer committed to creating a diverse and inclusive environment. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.



  • San José, San José, Costa Rica Hashmap A tiempo completo

    Job Title: Business Systems Analyst Senior Associate LeadWe are seeking a highly skilled Business Systems Analyst Senior Associate Lead to join our team in Costa Rica. As a key member of our team, you will be responsible for providing expert-level analysis and guidance on business systems and processes.Responsibilities:Works on complex assignments requiring...


  • San José, San José, Costa Rica Moody'S A tiempo completo

    Job DescriptionWe are seeking a highly skilled Senior Process Management Specialist to join our team at Moody's in Costa Rica. This is a full-time position that requires a strong background in project management, process management, and program management office experience.About the Role:This role will involve leading process and control focused projects...


  • San José, San José, Costa Rica Wns Global Services A tiempo completo

    Wns Global ServicesCompany Overview:The company is a leading global Business Process Management (BPM) leader with over 400 global clients. Our operations are spread across multiple countries, and we offer services in key industry verticals such as Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing,...


  • San José, San José, Costa Rica Emerson A tiempo completo

    Job OverviewEmerson is seeking a skilled IT Asset Management Specialist to support our Global Onboarding projects. As a key member of our team, you will be responsible for coordinating onboarding projects from an asset management perspective.ResponsibilitiesCoordinating onboarding projects from an asset management point of viewAnalyzing received data and...


  • San José, San José, Costa Rica Sonda It A tiempo completo

    **Liderazgo en Proyectos Complejos**En Sonda IT, estamos comprometidos con la innovación y el crecimiento profesional. Buscamos a un líder de proyectos senior que se una a nuestro equipo para llevar a cabo proyectos complejos y transformar los negocios de nuestros clientes.**Responsabilidades del Lider de Proyecto:**- Supervisar el desarrollo integral de...

  • Operations Associate

    hace 7 días


    San José, San José, Costa Rica Wns Global Services A tiempo completo

    Company Overview:WNS Global Services is a leading provider of business process management (BPM) solutions. With operations spanning multiple countries, the company serves clients across various industries, including banking and financial services, consulting, healthcare, insurance, manufacturing, retail, telecommunications, and travel.Industry Insights:The...


  • San José, San José, Costa Rica Wns Global Services A tiempo completo

    Company OverviewWNS Global Services is a pioneering Business Process Management (BPM) leader. Our organization has established a strong presence globally, with over 400 clients across various industry verticals.Our MissionWe are committed to delivering exceptional services by combining operational excellence with deep domain expertise. Our mission is...

  • Operations Associate

    hace 7 días


    San José, San José, Costa Rica Wns Global Services A tiempo completo

    At WNS Global Services, we're a global leader in Business Process Management (BPM). Our mission is to enable clients to outperform through our passion for service and innovation. We strive to understand each client's business and create impactful solutions that drive agility and excellence into their processes.As part of our team, you'll be working on...


  • San José, San José, Costa Rica Blueforce Inc A tiempo completo

    **About BlueForce Inc.**We are a leading provider of innovative technology solutions, seeking experienced IT professionals to join our team.**Job Summary:**We are looking for an IT Specialist with expertise in database management to provide services in support of task orders located in Central America and other Western Hemisphere countries.**Key...

  • IT Support Specialist

    hace 4 días


    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amzn Support Srvcs Costa Rica is seeking a highly skilled IT Support Associate II to join our team. In this role, you will be the first point of contact for technical support service requests from Amazon Corporate employees worldwide.This is a challenging and rewarding position that requires strong technical skills, excellent communication abilities, and a...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About the CompanyAmazon is a multinational technology company with English as its core business language. Our vision is to be the most customer-centric company on earth, which encourages growth in a safe environment for both our associates and our customers.About the RoleThis is a full-time, permanent position based in Costa Rica and does not offer...


  • San José, San José, Costa Rica Midland Credit Management, Inc. A tiempo completo

    **About Us**We are a leading provider of debt recovery solutions, empowering consumers to take control of their financial lives. Our team of experts is dedicated to delivering exceptional results in an innovative and collaborative environment.Our MissionWe strive to hire talented individuals who share our passion for helping others and achieving breakthrough...


  • San José, San José, Costa Rica Moody'S Investors Service A tiempo completo

    The Data Management Leader will oversee a team of Financial Data Analysts (FDAs) and Associates in support of the Ratings & Research (R&R) and Ratings & Research Support (RRS) functions for the Corporate Finance Group (CFG). Key Responsibilities:• Develop and implement strategies to ensure timely and accurate delivery of financial data and analysis to R&R...


  • San José, San José, Costa Rica Emerson A tiempo completo

    Company OverviewAt Emerson, we are committed to delivering exceptional support services to our clients. Our team of experienced professionals is dedicated to providing timely and effective solutions to a wide range of technical issues.Job DescriptionWe are seeking a highly skilled Senior IT Support Engineer to join our team. As a key member of our support...

  • Operations Associate

    hace 4 días


    San José, San José, Costa Rica Wns Global Services A tiempo completo

    At WNS Global Services, we are seeking a skilled Operations Associate to join our team. As an Operations Associate, you will be responsible for providing exceptional customer service support for credit and underwriting activities, including customer service support for providing credit line amounts, requests for increase and status, launch activities,...


  • San José, San José, Costa Rica World Fuel Services A tiempo completo

    At World Fuel Services, our employees are the backbone of our global success.We are industry leaders due to the diverse talents of our approximately 5000 strong professional team.Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued.Our high-performance...


  • San José, San José, Costa Rica Vs-Staffing A tiempo completo

    About Us:Vs-Staffing is a leading staffing agency with a strong presence in Costa Rica.Salary Range: $80,000 - $110,000 per yearJob Description:We are seeking an experienced IT Project Leadership Manager to join our team. As a key member of our organization, you will be responsible for leading high-impact IT projects and interfacing with senior management...


  • San José, San José, Costa Rica Splunk A tiempo completo

    Splunk is a leading enterprise technology company dedicated to building a safer and more resilient digital world. Our unified security and observability platform empowers customers to keep their digital systems secure and reliable.As a dynamic organization, we're seeking a Senior IT Service Management (ITSM) Specialist to join our Global Service Management...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    Pfizer's mission is to empower healthcare decisions regarding the safe and appropriate use of medicines for patients.The role of a Senior Associate in our Medical and Safety team is crucial in connecting evidenced-based medical decision support with colleagues and stakeholders to enable better health and treatment outcomes. This involves creating frameworks...


  • San José, San José, Costa Rica Jll A tiempo completo

    JLL supports the well-being of its employees, both personally and professionally.**Key Benefits:**We offer a comprehensive benefits package that prioritizes mental, physical, and emotional health. Our supportive culture is designed to promote work-life balance and foster personal growth.**About the Role:We are seeking a highly skilled Process Management...