IT Site Operations Specialist

hace 23 horas


San José, San José, Costa Rica Joby Aero, Inc. A tiempo completo

Joby Aero, Inc. is seeking an IT Site Operations Specialist to join our team.

Overview

An IT Site Operations Specialist will operate on premise at a Joby worksite providing Tier 2/3 support for network, server, storage, conference media, telephony, and R&D compute systems.

Responsibilities

This role will take on long-term projects related to site development and end-user systems. Key responsibilities include:

  • OS Management (40% focus)
    - Install and upgrade computer components and software as needed per team.
  • Service Desk Ticketing (35% focus)
    - Manage service queues and route tickets to the IT Infrastructure or Network teams as appropriate for higher-tier support.
  • Infrastructure Maintenance (15% focus)
    - Responsible for the maintenance, troubleshooting, and smart hands of computer systems, network devices, servers, and conference media.
  • Administration (10% focus)
    - Implement zero-trust and role-based permissions policy enforcement for access granting towards employees, contractors, and temporary hires.
Required Skills and Qualifications

To be successful in this role, you must have:

  • An associate or bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience.
  • 3-5 years of IT service administration experience.
  • Working knowledge of servers, ilo, and UPS battery management.
  • Basic knowledge of scripting languages and automation tools.
  • A proven track record of developing and implementing IT strategy and plans.
Benefits

We offer a range of benefits, including:

  • A flexible schedule.
  • A mid-year bonus.
  • Telecommuting options.
  • Lunch provided when working at the office.
  • Paid classes for English language skills.
  • Training/tuition subsidies for online learning.
  • An internet subsidy.
  • A gym subsidy.
  • A transportation subsidy.
  • Travel opportunities across the US.
  • A medical health plan.
  • Additional personal time off (increased by seniority).
  • The opportunity to join our aviation club and use company aircraft and eVTOL simulators.


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