Technical Support Expert
hace 23 horas
About Encora
As a global company, we offer Software and Digital Engineering solutions with a presence in over 90 countries around the world.
Our Technology Practices
- Cloud Services
- Product Engineering
- Data Science and Engineering
- Digital Experience
- DevOps
- Cybersecurity
- Quality Engineering
We are committed to providing a horizontal and dynamic environment that fosters growth and development for our employees.
Job Description
The Senior Application Support Specialist will be responsible for delivering assigned services according to agreed SLA's (TRT, Availability, and Performance). This includes acting as a primary point of contact for all RUN related aspects of the service (Incident Management, Problem Management, Capacity Management, SW patching, etc.).
Responsibilities
- Maintain service production and pre-production environments and systems
- Drive Service Improvement Plans to continuously improve service performance
- Ensure adherence to testing and installation procedures and resolve deviations
- Follow quality standards and policies
- Interact with members of the IT community and business to address both run and build/project topics
Requirements
To be successful in this role, you should have:
- Experience with Unix, Linux, PL/SQL, Oracle, Apache, Tomcat, NGINX, and Advanced shell scripting preferred
- Fluent English (written and spoken)
- Experience in AWS (Amazon Web Services) Cloud with medium-high scale Provisioning
- Good understanding of IT infrastructure (HW, network, OS, DB, middleware)
- Very good communication skills
- Very good analytical skills and structured approach
- Organizational skills, experience with matrix management
- Ability to work independently, self-motivation, and self-confident
Benefits
- Private medical insurance
- Birthday day-off
- Referral bonuses
- Flexible work schedules and work patterns for a better work/life balance
- Continuous technical training
- Working in a Great Place To Work characterized by a horizontal and dynamic environment
- Corporate recognition program
- Career path that will allow you to grow with us
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