Customer Service Representative Specialist
hace 3 días
**Unlock Your Potential at Equifax**
At Equifax, we empower individuals to power their possible. If you aspire to reach your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we invite you to explore this opportunity.
**Job Summary:**
We are seeking a highly motivated Product Fulfillment Senior Agent who is results-driven, adaptable to changes, quick to learn, and possesses strong interpersonal skills. This individual will be responsible for delivering quality results through inbound calls and back-office tasks, ensuring on-time project completion, and providing superior client care.
**Key Responsibilities:**
• Comply with metrics and overall performance expectations by analyzing consumer needs through thorough analysis of credit files.
• Properly document follow-up actions for partner departments to ensure best resolution.
• Initiate and resolve research needed to provide precise information to consumers in the back-office workframe.
**Requirements:**
• Fluent French and English language skills (B2) - both written and spoken.
• Basic knowledge (25%) of G-suite programs (Sheets, Docs, Slides, etc.).
**What Sets You Apart:**
• English proficiency (B2) is an asset.
• Certification in process improvement methodology or proven experience in this field is beneficial.
• Ability to work under pressure with a strong sense of urgency.
• Action-oriented and results-driven mindset.
• Proven ability to multitask and handle multiple responsibilities.
• Strong and flexible interpersonal skills for stakeholder management.
• Exceptional work ethics.
**We Offer:**
Comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.
**Equifax is an Equal Opportunity Employer**
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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