Technical Systems Specialist

hace 2 meses

San Francisco, Heredia, Costa Rica Moody'S A tiempo completo

At Moody's, we are seeking a highly skilled Systems Engineer to join our team. As a key member of our engineering team, you will be responsible for providing technical support to clients, collaborating with development teams, data engineering teams, DevOps, product teams, and other support teams to resolve production issues on our supported products.

We are looking for a detail-oriented individual with a strong background in software development, working across Agile teams, product owners, and external stakeholders. Your expertise in relational and NoSQL databases, as well as your ability to communicate effectively with both technical and non-technical audiences, will be invaluable to our team.

The ideal candidate will have a solid understanding of software development, including all phases of development, and will be able to work independently with a high degree of autonomy. Your problem-solving skills, combined with your ability to document triage steps and instructions, will enable you to provide top-notch support to our clients.

We offer a dynamic and inclusive work environment, where you will have the opportunity to grow and develop your skills. If you are a motivated and results-driven individual with a passion for technology, we encourage you to apply for this exciting opportunity.

**Responsibilities**

  • Participate in bridge calls for high severity issues, being available for paging-out situations.
  • Monitor AWS Synthetics Canaries alerts and other monitoring alerts, following run books to resolve platform performance issues.
  • Track tickets in JIRA for customer-reported bugs.
  • Take ownership of assigned projects, ensuring timely communication of updates to internal teams.
  • Join triage sessions with customers to address technical issues on the platform.
  • Document triage steps and instructions on the knowledge base for future reference and training purposes.

**Qualifications**

  • Bachelor's degree or equivalent, master's degree is a plus, or equivalent experience.
  • Self-motivated independent thinker.
  • Problem solver.
  • Excellent written and verbal communication skills, capable of communicating clearly to both technical and non-technical audiences at all levels of the organization.
  • Solid understanding of both relational and NoSQL databases.
  • Familiar within all phases of software development, working across Agile teams, product owners, and external stakeholders.

**The Bonus Points**

  • Prior knowledge of automating recurring tasks.
  • Experience with Python for analyzing data to manage data issues/requests.
  • Experience with JavaScript/TypeScript.

Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

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