Customer Support Agent with Technical Expertise

hace 3 días


San José, San José, Costa Rica Teleperformance Costa Rica A tiempo completo
About This Role

We are seeking a skilled Customer Support Agent to join our team at Teleperformance Costa Rica. In this role, you will act as a liaison between customers and our organization, providing accurate and timely support via phone calls related to general inquiries about our internet service and basic technical support.

Key Responsibilities:

  • Provide accurate, valid, and complete information using the right methods and tools
  • Built sustainable relationships and trust with customer accounts through open and interactive communication
  • Offer appropriate solutions and alternatives to customers

Required Skills and Qualifications:

  • English level B2 (85% proficiency)
  • Work experience
  • Typing speed of 20 words per minute
  • Effective communication skills

What We Offer:

A competitive salary of ¢450,000.00 - ¢500,000.00 per month and the opportunity to work with a dynamic team in a fast-paced environment.

Working Conditions:

This is a full-time, permanent position that requires English language proficiency of B2-85%.



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