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Technical Support Advisor
hace 4 semanas
**Microsoft Customer Experience & Success (CE&S)**
At Microsoft, we're responsible for delivering a seamless support experience to our customers and partners. Our Customer Service & Support (CSS) organization builds trust and confidence by providing timely technical expertise and collaborating on cross-team and cross-product technical issues.
We're looking for a team member who can help us develop training plans, create readiness content, and drive process improvements. This role involves managing collaboration activities, contributing to customer self-help initiatives, and identifying technical deficiencies in services or processes.
**Key Responsibilities:**
• Develops training plans for supplier engineers based on skills gap analysis and product needs.
• Contributes to the creation and implementation of readiness plans and content.
• Collaborates with internal teams and external stakeholders to resolve customer issues.
• Teaches Support Engineers to collaborate with internal teams and build communities to resolve customer and partner issues.
• Manages the swarming process to ensure timely issue resolution.
**Qualifications:**
• 2+ years in system development, network operations, software support, IT, consulting, or technical troubleshooting experience.
• OR Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership.
**What We Offer:**
• Flexible work arrangement up to 50% remote work option.
• Opportunity to work with a global team and contribute to company-wide goals.
