Process Support Advisor

hace 4 días


San José, San José, Costa Rica Mondelez International A tiempo completo

**Job Summary**

We are seeking a Process Support Advisor to join our team at Mondelez International in Latin America.

The successful candidate will be responsible for providing process support, resolving issues, and escalating complex queries to other teams.

This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal abilities.

The ideal candidate will have experience in customer service, shared service environments, and case management systems.

They will also be able to work effectively in a fast-paced environment, manage multiple priorities, and provide feedback and propose improvements to enhance processes.

**Key Responsibilities**

  • Provide process support, resolve issues, and escalate complex queries to other teams.
  • Maintain an up-to-date knowledge of Payroll and HR processes and regulations.
  • Record, collate, analyze, and evaluate data relating to customer experience.

**Requirements**

  • 2-3 years' experience in Customer Service.
  • Advanced English language proficiency.
  • Experience in Shared Service Environments.
  • Ability to work under pressure and learn quickly.

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