Client Service Trainer

hace 1 semana


San José, San José, Costa Rica Answerhero A tiempo completo

**Overview of AnswerHero**

We take pride in being a valued extension of our clients' teams, providing top-notch virtual receptionist services nationwide. As our Client Service Trainer, you'll play a crucial role in equipping our team with the skills, knowledge, and professionalism needed to deliver exceptional service that reflects the AnswerHero difference.

**The Role: Client Service Trainer**

As the primary trainer in Support Operations, your responsibilities will include:

  • Facilitating Learning: Deliver new hire classes and refresher training sessions, preparing materials and adapting to diverse learning styles (role-playing, simulations, discussions, etc.).
  • Supporting Development: Oversee new hires during a two-week nesting period and provide coaching, developmental feedback, and progress assessments.
  • Modeling Excellence: Take live calls weekly to maintain hands-on experience and set an example of outstanding service for the team.
  • Collaborating Across Teams: Partner with leadership, Quality Assurance, and other trainers to identify training needs, ensure alignment on quality standards, and share best practices.
  • Driving Improvement: Continuously evaluate and improve training programs, contributing ideas for enhanced learning materials, computer-based courses, and written job aids.

**Requirements & Qualifications**

To be successful in this role, you'll need:

  • 2+ years of training experience in a call center environment.
  • Proficiency in Microsoft Office, strong attention to detail, and the ability to multi-task effectively.
  • Exceptional written and verbal communication skills, with a focus on building positive relationships.
  • The ability to tailor teaching styles to meet the diverse needs of learners.

**Compensation & Benefits**

We offer a competitive salary of $65,000 per year, plus benefits that include ongoing training, mentorship, and opportunities for career advancement. Our team is invested in your success and provides an environment where everyone thrives.

**Why Choose AnswerHero?**

We're committed to creating a culture of growth, where every individual's contributions are valued and respected. At AnswerHero, we believe in supporting our employees so they can excel and drive innovation. If you're passionate about technology, teamwork, and delivering exceptional service, we'd love to hear from you.



  • San José, San José, Costa Rica Crg Solutions A tiempo completo

    As a key member of our team at Crg Solutions, the Managed Services Trainer will be responsible for delivering training to our managed services teams and other non-technical teams. The ideal candidate will have excellent communication, presentation, and public speaking skills, as well as experience in customer service and technical support. Some of the key...


  • San José, San José, Costa Rica Gofluent A tiempo completo

    Transform Client Communication SkillsAs a dynamic and enthusiastic English Corporate Trainer, you will be responsible for delivering live video training sessions to business professionals and executives. Our learners are diverse and highly-specialized individuals from top companies and organizations.


  • San José, San José, Costa Rica America Service A tiempo completo

    Detalles del EmpleadoLa posición requiere un individuo con habilidades excepcionales en ventas callejeras y puerta a puerta. Es indispensable tener experiencia previa en este ámbito, ya que se necesita ser capaz de trabajar en un entorno competitivo.Pagos y CompensacionesEl salario base es de 371.000 colones al mes, junto con comisiones adicionales por las...


  • San José, San José, Costa Rica Convera A tiempo completo

    About the Role:We are seeking a highly motivated and skilled Dedicated Client Service Representative to join our team at Convera. In this role, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Respond to post-payment queries in a timely and professional manner, ensuring high levels of...


  • San José, San José, Costa Rica Tmf Group A tiempo completo

    Overview of the RoleThe Senior Client Service Director at TMF Group is a pivotal position responsible for delivering and managing global client contracts. This role requires strong leadership skills, strategic thinking, and excellent communication abilities to foster strong relationships with clients and internal stakeholders.


  • San José, San José, Costa Rica Shn Partners Llc A tiempo completo

    Role OverviewWe are seeking a highly skilled Sales Coach/Trainer to join our team at Shn Partners LLC. This is an exciting opportunity for an experienced professional to make a significant impact on our sales performance.About the JobThis role will involve working closely with our call center agents, providing coaching and guidance to help them improve their...


  • San José, San José, Costa Rica Clearsource A tiempo completo

    ClearSource is a forward-thinking company that prioritizes delivering outstanding customer experiences. We are committed to fostering a work environment that supports our employees in realizing their full potential.We are seeking an exceptional Customer Service Representative to join our team of customer service champions. If you possess a strong passion for...


  • San José, San José, Costa Rica America Service A tiempo completo

    Acerca del Empleo">En America Service, estamos buscando a un profesional que se encargue de analizar las ventas colocadas por nuestros clientes y resolver conflictos. Este es un puesto ideal para alguien que disfruta resolviendo problemas y brindando atención al cliente.Descripción del Trabajo">Nuestro equipo de Gerentes de Resolución de Conflictos...


  • San José, San José, Costa Rica Convera A tiempo completo

    Job Overview:This role is responsible for leading a team of customer support professionals, ensuring the delivery of high-quality services to clients. The ideal candidate will have a strong background in customer service, team management, and operational leadership.Key Responsibilities:Lead a team of customer support professionals, ensuring excellent service...


  • San José, San José, Costa Rica Buscojobs Costa Rica A tiempo completo

    Desarrolla tu carrera en Customer ServiceTenemos un propósito claro: hacer que la vida sostenible sea algo común.A través de nuestras 400 marcas, nuestro objetivo es generar un impacto social positivo a nivel mundial y local. Con marcas como Lipton, Knorr, Dove, Hellman's y Axe, estamos creando un futuro brillante para nuestros clientes, nuestro negocio y...


  • San José, San José, Costa Rica America Service A tiempo completo

    Descripción del PuestoEn America Service, estamos buscando a un profesional dedicado y comprometido para ocupar el puesto de Asistente Comercial de Soporte en nuestra sede en La Uruca. Responsabilidades del Puesto:Ofrecer asistencia técnica y comercial a los clientes para resolver conflictos y mejorar la experiencia de usuario.Analizar y gestionar las...


  • San José, San José, Costa Rica Convera A tiempo completo

    Job Description:We are seeking a highly skilled and motivated Customer Service Representative to join our team at Convera. As a key member of our customer-facing function, you will be responsible for delivering exceptional customer service and quality in accordance with Service Level Agreements.Key Responsibilities:Respond to customer inquiries and resolve...


  • San José, San José, Costa Rica Assistant Launch A tiempo completo

    Company Overview:At Assistant Launch, we're shaping the future of AI-driven services. As a key member of our team, you'll be responsible for driving client success and growth in a rapidly expanding market.Salary: $120,000 - $180,000 per annum, depending on experienceJob Description:The Strategic Client Partnership Director will lead teams of Executive...


  • San José, San José, Costa Rica Scalesource A tiempo completo

    **Job Title: Customer Service Representative****Job Summary:**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for building strong relationships with our clients, providing outstanding customer service, and driving sales growth.**Key...


  • San José, San José, Costa Rica Tmf Group A tiempo completo

    Job SummaryWe are seeking an experienced and skilled Senior Global Client Manager to join our team at Tmf Group. This is a senior-level position that requires a strong understanding of client relationships, contract management, and service delivery.About the RoleThe Senior Global Client Manager will be responsible for managing a portfolio of global clients,...


  • San José, San José, Costa Rica Quark Expeditions A tiempo completo

    About the RoleWe are seeking a highly motivated and customer-focused Polar Client Experience Specialist to join our team at Quark Expeditions. As a key member of our Client Experience team, you will be responsible for delivering exceptional customer service and ensuring that our clients have a seamless and enjoyable experience with our company.Key...


  • San José, San José, Costa Rica Entravision Communications Corporation A tiempo completo

    **Client Solutions Executive****Sales** | **Full Time**Entravision Communications Corporation seeks a Client Solutions Executive to establish and strengthen key client relationships, driving revenue, advertiser education, and satisfaction. The ideal candidate will excel in client service, thrive in a dynamic environment, and provide custom solutions for...


  • San José, San José, Costa Rica Convera A tiempo completo

    Deliver exceptional customer service and quality in accordance with service level agreements. Provide a first line of contact for customers, responding to post-payment queries, targeting real-time resolution in continuous improvement and service excellence.Demonstrate high levels of motivation and target-focused, able to work under pressure whilst holding...


  • San José, San José, Costa Rica Costa Rica's Call Center A tiempo completo

    We are seeking a highly skilled Customer Service Representative to join our team at Costa Rica's Call Center. The ideal candidate will have a strong passion for delivering exceptional customer experiences and thrive in a fast-paced, dynamic environment.About the RoleThis is a fantastic opportunity for individuals who enjoy working in a supportive team...


  • San José, San José, Costa Rica Independent Recruiter A tiempo completo

    Join Our TeamWe are seeking phone support representatives to join our growing team at Independent Recruiter. As a customer service advocate, you will be the primary point of contact for internal and external customers, providing exceptional call-servicing experience.The role involves handling inbound and outbound calls, addressing client needs, and may...