Client Service Trainer
hace 1 semana
**Overview of AnswerHero**
We take pride in being a valued extension of our clients' teams, providing top-notch virtual receptionist services nationwide. As our Client Service Trainer, you'll play a crucial role in equipping our team with the skills, knowledge, and professionalism needed to deliver exceptional service that reflects the AnswerHero difference.
**The Role: Client Service Trainer**
As the primary trainer in Support Operations, your responsibilities will include:
- Facilitating Learning: Deliver new hire classes and refresher training sessions, preparing materials and adapting to diverse learning styles (role-playing, simulations, discussions, etc.).
- Supporting Development: Oversee new hires during a two-week nesting period and provide coaching, developmental feedback, and progress assessments.
- Modeling Excellence: Take live calls weekly to maintain hands-on experience and set an example of outstanding service for the team.
- Collaborating Across Teams: Partner with leadership, Quality Assurance, and other trainers to identify training needs, ensure alignment on quality standards, and share best practices.
- Driving Improvement: Continuously evaluate and improve training programs, contributing ideas for enhanced learning materials, computer-based courses, and written job aids.
**Requirements & Qualifications**
To be successful in this role, you'll need:
- 2+ years of training experience in a call center environment.
- Proficiency in Microsoft Office, strong attention to detail, and the ability to multi-task effectively.
- Exceptional written and verbal communication skills, with a focus on building positive relationships.
- The ability to tailor teaching styles to meet the diverse needs of learners.
**Compensation & Benefits**
We offer a competitive salary of $65,000 per year, plus benefits that include ongoing training, mentorship, and opportunities for career advancement. Our team is invested in your success and provides an environment where everyone thrives.
**Why Choose AnswerHero?**
We're committed to creating a culture of growth, where every individual's contributions are valued and respected. At AnswerHero, we believe in supporting our employees so they can excel and drive innovation. If you're passionate about technology, teamwork, and delivering exceptional service, we'd love to hear from you.
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