Highly Skilled Technical Support Specialist
hace 1 mes
About Workday
We are passionate about the business of enterprise applications and focused on the customer. We work hard and take ourselves seriously, but we also like to have fun.
Our company was founded on the idea of revolutionizing the enterprise software market. Our culture drives our value of putting our people first. Every Workmate's happiness, development, and contribution is central to who we are.
At Workday, we lead our company with a principle in mind every day: having fun. One of our fundamental values is indeed having fun while working together as a team.
What would you do all day?
- Manage a queue of Student cases, prioritizing issues based on severity and customer impact.
- Solve complex problems, drive change, and implement solutions.
- Handle sensitive escalated customer issues.
- Work with Product Managers, QA and Development to highlight customer Student processing trends and identify areas for enhanced functionality and tools.
- Maintain your knowledge of new functionality and compliance changes.
- Use your energy, drive, adaptability, and enthusiasm to perpetrate positive vibes throughout the company.
- Participate in our 24/7 global coverage plan.
About the Role
This role requires someone with 4+ years of experience in application support, providing support to a complex software solution. It is essential to be bilingual in Spanish and English.
You will need excellent analytical, problem-solving, and multi-tasking skills, as well as a proven ability to collaborate and build strong relationships with customers and internal resources.
A successful track record of managing multiple urgent priority issues concurrently is preferred. Experience with Higher Education or supporting a Student information system is also desirable.
We estimate an annual salary range of $80,000 - $120,000 based on industry standards and location.
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